Remove how-to-never-lose-a-customer-again
article thumbnail

How To Never Lose A Customer Again

Melissa Agnes

How you make your customers feel … is the powerful differentiator from your competitors, lends to the emotional connection you build with your stakeholders, and can ultimately make or break your brand’s invincibility. Pick up a copy of Joey’s book, Never Lose a Customer Again.

How To 55
article thumbnail

How to Create Better Products With Much Less of a Backlog

Johanna Rothman

Do you have an overstuffed backlog the way Jenny did in Create More Success: How to Say No to “Everything” to Say Yes to What’s Necessary Now ? How can you prevent an overstuffed backlog, roadmap, or all those great ideas from interrupting your team from finishing its work? I offered “now” advice in that newsletter.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Confidently Articulate the Value of What You Do

Consulting Matters

Over the years there has been one particular roadblock that I watch both new and experienced consultants and coaches hit time and time again. It's in how you use your tools that matters. But as a customer we don't care about his tools. We care about how what he does with those tools to build something of beauty and usefulness.

article thumbnail

Is your project a zombie, troll or unicorn? Maybe it’s just confused and needs a rationale

The Management Centre

Was this in response to a need (various departments need to find information on our service users), opportunity (a new technology has become available which may support our beneficiaries) up which or problem (staff don’t know how to explain and talk about our research when fundraising)? They are: Driver : what triggered this project?

article thumbnail

5 Mindset Tips about the Success of Champions

Rick Conlow

He felt doctors were losing too many patients in appendectomy surgery, many because of the effects of general anesthesia. To be the best you can be in customer service, sales, leadership, sports, or any other endeavor, you need to change, too. In review, how many did you get? How Do You Achieve a Breakthrough Mindset?

Exercises 125
article thumbnail

Question: When Should You Compete on Price?

Wakeman Consulting Group: Dave's Blog

Yet, you never see Apple discount the iPhone. If you cut the price 20%, you lose 40% of your profit: 100% price = 50% 20% = 80% of the price and profit at 30%. Reference Price Decision: This is a term that refers to what customers think is the right price of something. They control the whole value chain. Are you premium?

Sales 59
article thumbnail

What do you need to know about “price framing”?

Wakeman Consulting Group: Dave's Blog

That made me think about price framing and how people don’t use it nearly enough. Ultimately, how are you positioned? You never want to be in this situation. What’s the fastest way to lose brand equity and pricing power? What’s the fastest way to lose brand equity and pricing power? Let’s start with a graphic.