Alan Weiss

JUNE 5, 2023

The first and last person you meet in a good hotel is the doorman. Guests don’t generally meet management on arrival. It’s important that it be a positive experience. The same applies to a restaurant and the host, or the large company and the receptionist. Speaking for myself, it will never be a virtual assistant.

Hotels 52

Hotels Meeting Company Management 52

Harvard Business

DECEMBER 13, 2017

As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries.

Hotels 28

Hotels Case Study Case Studies Study 28

MishTalk

SEPTEMBER 25, 2014

Sanction Madness Escalates: Italy Seizes Hotel of Putin Ally Two days ago sanction madness hit a new extreme: Italy seizes Putin ally Arkady Rotenberg’s property assets. Mike "Mish" Shedlock [link] Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management.

Hotels 66

Hotels Real Estate Report Management 66

Johanna Rothman

OCTOBER 27, 2023

Emily Gould walked into the ballroom at the fancy Boston Harbor hotel and could not decide if she was delighted or appalled. Yes, I'm snorting: [link] The post 60 Seconds of Johanna’s WIP October 26, 2023 appeared first on Johanna Rothman, Management Consultant. All those dreidels.

Hotels 59

Hotels Consulting Management 59

Clarity Consultants

APRIL 30, 2021

Starwood Hotels and Resorts Worldwide (now part of Marriott) is one of the world’s leading hotel and leisure companies. Starwood management recognized the value of providing focused, comprehensive training to new hires, who generally have no concept of the company’s brands and related customer service expectations.

Training 52

Training Training Hotels Company 52

Management Consulted

DECEMBER 28, 2014

” And to cap off our London adventure, we had an 8-hour open bootcamp at the Grosvenor House, a schmancy hotel overlooking Hyde Park. It is a very informative session, suitable for both entry-level and more experienced consulting interviewees.” We had such a great time cracking case questions with our participants.

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Cover Letters Consulting Management Resumes 147

Claris Consulting

JUNE 8, 2020

I had never been to this part of the Inland Empire before and was delighted to book The Mission Inn Hotel and Spa for my stay. The building and the hotel grounds are an oasis in what is a nondescript and commercial part of town. The hotel has significant parking constraints. Parking was my first impression of the hotel.

Hotels 52

Hotels How To Examples Management 52

Strategic Planning and Management Insights

MAY 26, 2020

Keith Ferrazzi is a two-time New York Times best selling author, Harvard Business School graduate, and the former youngest CMO of a Fortune 500 company at Starlight Hotels.

Hotels 98

Hotels Airlines How To Leadership 98

Consultant Ninja

MARCH 17, 2009

Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. Yesterday upon arrival at her hotel she received a fruit basket, a warm welcome from the staff who greeted her by first name, and the below card. Management Consulting.

Oliver Wyman 100

Oliver Wyman Consulting Hotels Management 100

Management Consulted

JANUARY 22, 2015

He co-founded MobileSuites, an app that puts travel concierge services and hotel information at your fingertips, and which you can (and should) find and sign-up for here. Other times, we would be doing due diligence on a data center, and that would be a much more slimmed down team, probably one or two analysts and a manager.

Hotels 100

Hotels Oliver Wyman Travel Recruiting 100

IMC USA

APRIL 10, 2019

Fort Lauderdale, Florida — April 10, 2019 — The Institute of Management Consultants USA (IMC USA, www.imcusa.org ) announces that its 2019 annual Consult-Con international consultants conference takes place October 4-6, 2019, at the Dallas/Addison Marriott Quorum hotel, a short drive from Love Field (DAL) and DFW Airport.

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Conference Methodologies Hotels Healthcare 100

CaseInterview.com

APRIL 30, 2019

Yes, I think it is, but you can't always manage it when you want to manage it. Sure, it was a very nice hotel, and it's really, really cool for the first four weeks. One of the rising star engagement managers, who was now about two years away from partner, landed a monstrous 01 opportunity. But I was never home.

Management 75

Management Consulting McKinsey How To 75

IMC USA

FEBRUARY 27, 2012

Successful Management Consultants from around the Globe to Gather in Orlando, FL. The Conference for Successful Management Consultants. WASHINGTON, DC – The Institute of Management Consultants USA (IMC USA), announced that it will host Grow! About the Institute of Management Consultants USA. 202.367.1261. gail@imcusa.org.

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Ethics Conference Management Consulting 100

Management Consulted

JANUARY 10, 2016

Welcome to the New Year Management Consulted Subscribers ! The year promises the world’s first space hotel, NASA’s Juno spacecraft arriving at Jupiter, soccer’s Euro 2016 in France and the Summer Olympics in Rio de Janeiro, the US Presidential Elections (aka circus) and much more. Strategy& ZS Associates.

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Oliver Wyman Consulting Deloitte Management 100

Alan Weiss

SEPTEMBER 18, 2022

Escalation costs companies a fortune, all because they don’t trust employees or lower level managers to make the right decisions AND the default position is to fight the customer who’s no doubt trying to get away with something.

Hotels 52

Hotels Airlines Insurance Insurance 52

Tom Spencer

JULY 14, 2023

For example, the hotel industry was disrupted by Airbnb , which achieved product-market fit soon after launch. Airbnb was simpler and more affordable than traditional hotels, and served the needs of younger populations that wanted a more authentic accommodation experience while travelling.

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Productivity Marketing Airlines Hotels 78

Seth Godin Blog

JULY 2, 2023

And then a lazy brand manager decided to plaster “Sale-A-Bration” signs all over their windows. Or perhaps it’s the front desk person who can’t be bothered to bring the extra energy that the architect, real estate professionals and builders brought to the hotel you just opened.

Real Estate 41

Real Estate Hotels Energy Software 41

Confessions of a Consultant

JANUARY 14, 2018

I was recently asked to make a pitch to an executive team @ a Dublin hotel. They wanted a quick recap on what the ‘Best’ Managers do. If you were on trial for being a great manager – based on the following checklist, would there be enought evidence to convict you? Managing is an unselfish task. walk abouts).

Management 40

Management Engineering Hotels Construction 40

Tom Spencer

APRIL 4, 2021

Sure, you may be flying business class and staying at some of the finest hotels. But usually, what you will see of a city is the airport, your hotel, and the office you are working from. He holds a Master’s degree in Management and completed several successful internships at top tier strategy consulting firms across Europe.

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Advertising Consulting Hotels Travel 88

Successful Independent Consulting

APRIL 27, 2022

If you were a hotel chain, would you be a Motel 6, Courtyard by Marriott, or a Ritz-Carlton? Additionally, hiring managers and clients associate certain pay ranges with the various labels. If you refer to yourself as a freelancer or consultant, what does that imply? Freelancers are more expensive than contractors.”

Consulting 195

Consulting Accenture Hotels Nonprofit 195

Johanna Rothman

AUGUST 12, 2021

Some managers wanted to prevent Bad Things from happening in the organization, so they added policies or procedures. Now, these same managers want business agility. Worse, sometimes, managers add more policies and procedures. I saw that in an organization that had management signoff for changes the technical people made.

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Policies Leadership Guidelines Agile 131

Tom Spencer

JULY 7, 2023

The constant travel, the late nights, and the constant high stress feel less manageable than they were as a 20-something. The consulting perks of fancy dinners and luxury hotels kind of lose their appeal over time. Yes, there are plenty of people who become great moms and dads and manage a long consulting career.

Consulting 78

Consulting Hotels Travel Groups 78

Tom Spencer

AUGUST 4, 2023

For example, a multinational corporation might ensure accountability by appointing independent directors, conducting regular audits, and implementing a comprehensive risk management system. For example, project management platforms like Trello and Asana can allow teams to create virtual boards, assign tasks, and track progress in real-time.

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Government Efficiency Tools Meeting 78

Harmonious Workplaces

OCTOBER 24, 2023

In 1997, Jim promoted me from CSR (customer service representative) to assistant manager of Blockbuster within a few months just prior to my graduation from college. I also handled recruitment, payroll, inventory management, and other store operations. Here, the rubber met the road when I could take how I learned to train others at St.

Hotels 52

Hotels Training Training Exercises 52

IMC USA

JULY 27, 2012

One of the greatest benefits of being in the management consulting business is the opportunity for growth. The Conference for Successful Management Consultants , is an opportunity for you to step back for a few days and work on your business so that you can be more effective in. Click here to watch a video of the hotel.)

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Hotels Conference Ethics McKinsey 100

Alan Weiss

MARCH 7, 2020

The doorman at a hotel is the first and last person you encounter. His attitude is a lot more important than the hotel manager’s in terms of customer happiness.

Hotels 52

Hotels Energy Management Consulting 52

Harvard Business

FEBRUARY 14, 2018

Every now and then, firms make mistakes that leave their customers unsatisfied: a restaurant misplaces an order, a hotel’s air conditioning breaks down, or a dry cleaner damages a garment. On TripAdvisor, management responses are common: Roughly one-third of reviews receive a response, and nearly half of all hotels respond to reviews.

Study 38

Study Hotels Construction Guidelines 38

Alan Weiss

OCTOBER 16, 2021

But it’s all about management. Two different “service” people told me to go out to CVS and buy one, and a manager refused to return my call! Imagine a hotel with insufficient outlets for electronic devices which doesn’t stock power strips or automatically place them under the desk in the rooms?

Hotels 40

Hotels Management Consulting 40

Harvard Business

SEPTEMBER 20, 2018

If someone you manage is complaining to you about the amount of grunt work they have, you need to figure out a way to help them get over their frustration and see that everyone on the team has grunt work they have to do, and also learn to manage their time so that they don’t short-change higher-value activities.

Management 44

Management How To Telecommunications Hotels 44

Consultant Ninja

FEBRUARY 16, 2009

Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. priorities: work, call wife, sleep, eat, in decreasing order] Project Manager irritability rising. Management Consulting. skip to main | skip to sidebar. Isnt it lovely!

Time Management 100

Time Management Oliver Wyman Consulting Management 100

People Business Psychology

NOVEMBER 21, 2018

Having worked in the luxury-segment hotel industry, I subscribe to the idea that leaders have a strong influence of how, and how well, the workforce operates – especially in the hotel industry. Besides this, they need meaningful and positive relationships with their manager, their boss, the person they report to.

Leadership 52

Leadership Hotels Industry Report 52

Wakeman Consulting Group: Dave's Blog

MARCH 1, 2023

They are hard to manage and the data isn’t always as clean and useful as you’ll be told. P.S. I’d say that one program’s changes that do seem to have had an impact on purchase habits were the changes to the Marriott Hotels Bonvoy program. People noticed.

Hotels 59

Hotels Travel Data Survey 59

MishTalk

DECEMBER 27, 2013

Rental licenses will be only given to properties for primary uses (hotels, offices, etc.), Clearly, the proposal seeks to eliminate competition to the unfair advantage of hotels. If hotels cannot compete against homeowners, they are charging too much for what they offer. Via Mish-modified translation from El Economista.

Hotels 70

Hotels Sales Management Strategy 70

Harvard Business

JULY 10, 2018

There is a crying need for companies to enlist their supply chain management departments in the fight against cyberattackers. If one cannot meet sufficient levels of performance, supply managers should be empowered to end the relationship. Hold supply managers accountable. Tim Robberts/Getty Images.

Management 28

Management Metrics System Hotels 28

Tom Spencer

SEPTEMBER 13, 2020

Cost management. Now that clients and consultants have gained extensive experience with remote consulting, clients will naturally have an incentivize to manage costs in general. Naturally, travel will be more prevalent among the senior consulting ranks who are responsible for the relationship management aspect of an engagement.

Travel 88

Travel Consulting Hotels Meeting 88

Rick Conlow

MARCH 22, 2023

When I got to my hotel, the clerk seemed annoyed with me. Secret Sauce #2 Ingredient What if company managers treated the employees like Olympic athletes? As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. The plane was late, and the attendants crabby.

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Survey Training Training Bain 98

Seth Godin Blog

JANUARY 9, 2019

It’s the worst 5% of the hotels in any given franchise, one that’s in a hurry to get big fast. The uncertainty that comes with not knowing if it’s what you hoped for adds cost and tension for everyone. Of course, it’s not just Amazon.

Management 35

Management Hotels Course Policies 35