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Are You A Guest or an Expense?

Are You A Guest or an Expense?

I can tell how well a hotel is managed by the staff, and whether they greet you in the halls or avert their eyes and pretend they don’t see you. It’s pretty obvious when a hotel (or restaurant) is trying to please people and generate repeat business or just trying to reduce expenses.

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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