Kates Kesler

APRIL 7, 2022

Work and decisions often become centralized at a corporate level for a variety of good reasons – to drive common strategy and policy, to consolidate work for efficiency and scale, to leverage scarce talent through centers of expertise. Efficiencies are lost in the cost of overhead. Programs and staff grow. An Example.

Agile 65

Agile Enterprise Metrics Talent 65

Harvard Business

JUNE 7, 2017

As part of our work researching high-performing primary care systems , we discovered a system-wide approach launched by Southern California Permanente Medical Group (SCPMG) in 2004 that unburdens primary care physicians. This enables them to review the work quickly and efficiently and follow up on any flagged issues.

Groups 28

Groups System Metrics Examples 28

LSA Global

JUNE 15, 2017

When roles and success metrics are unclear, it is difficult for teams to perform beyond the sum of their parts. Focusing on the Structure Lens during organizational change is particularly important when a group is being restructured or reengineered, or when the organization desires to have groups become more empowered or self-managing.

Change Management 45

Change Management Management Consulting Metrics 45

Epicflow

JANUARY 30, 2024

In a nutshell, AI automates repetitive tasks and makes predictions thereby increasing efficiency, streamlining the workflow, and improving decision-making. Forecasting and decision-making Thanks to predictive analytics, PM tools analyze historical data along with current project metrics to predict how the project environment will change.

Trends 52

Trends Management Emotional Intelligence Software 52

Harvard Business

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. Changes in their behavior led to both lower carbon dioxide emissions (by 21,500 metric tons) and an estimated $5.4

Efficiency 28

Efficiency Metrics Study Groups 28

Progressus

NOVEMBER 9, 2023

Every aspect of your project, from project profitability to individual performance metrics is enabled by Microsoft’s Power BI. Increase project precision by assigning project resources to specific resource groups tailored by the user to your business needs.

Resources 52

Resources Report ROI Data 52

Progressus

OCTOBER 25, 2023

That means that different groups can work together without constantly looking over their shoulders – and hopefully, avoid that sense of distrust that often prevents or delays major discoveries and innovations that benefit humanity. Let’s be real, in some cases, AI is replacing traditional expertise.

Data 52

Data Agile Tools Talent 52

Harvard Business

APRIL 13, 2017

Another example I often give concerns the use of fuel- and carbon-efficient flight practices in the airline industry. All four groups increased their implementation of fuel-efficient behaviors. The intervention, it appears, encourages a new habit, as fuel efficiency measures remained in use after the study ended.

Efficiency 56

Efficiency Airlines Study Operations 56

BCG

MAY 9, 2016

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.

Operations 40

Operations Retail Banking Benchmarking 40

1 to 1

DECEMBER 13, 2021

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success.

Metrics 26

Metrics Tools Case Interview Strategy 26

Harvard Business

MAY 8, 2018

Our research , which focused on CEO succession in the American health care system, examined the impact of CEO succession on productivity and efficiency. We reached these conclusions by comparing 490 CEO succession decisions with a control group of 1,150 firms in the health sector. Sponsored by Accenture Strategy. Enter the U.S.

Study 28

Study Productivity Efficiency Analysis 28

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” Accountability is vital to the efficiency of the process.

System 35

System Healthcare Metrics Operations 35

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? And customers can tell.

Metrics 32

Metrics Video Fashion Report 32

Harvard Business

SEPTEMBER 19, 2018

We then scored the quality of disclosure based on whether there is no disclosure, generic disclosure, backward-looking metrics, or forward-looking metrics for a category. A good long-term plan provides the investor with forward-looking metrics on several issues — not a generic narrative based on backward-looking information.

Metrics 33

Metrics Financial Marketing Trends 33

Harvard Business

MARCH 27, 2017

Organizations are also using these tools to improve maintenance, infrastructure planning, water conservation, and customer service (including repair efficiencies and pricing). A water authority in Australia, which deployed a software solution for improving network efficiency, is a case in point. As one U.S.

Industry 28

Industry Data Efficiency Tools 28

Harvard Business

OCTOBER 23, 2017

This data can then feed into a predictive model, helping us know with precision the actions that are going to accelerate adoption of a new practice, process, or behavior by a given employee group. What approaches work with groups that share these characteristics? Developing these sorts of metrics will not be quick or easy.

Change Management 28

Change Management Data Company Management 28

Harvard Business

JUNE 16, 2017

On the “push” side, HR leaders can do a better job of presenting human capital metrics to the rest of the organization using the LAMP framework: Logic. Yet most HR systems, scorecards, and reports fail to make these distinctions, leaving users to navigate an often confusing and strange metrics landscape.

Metrics 37

Metrics Analysis Data Talent 37

LSA Global

DECEMBER 19, 2018

Many things should be kept within the Executive Team or to a select group of individuals who can handle the truth, right? When coworkers know clearly what each of their teammates is doing, they can be far more efficient and productive within their own realm of responsibility. Cultural transparency builds: Trust. Productivity.

Culture 31

Culture Company Metrics Finance 31

Harvard Business

MARCH 31, 2017

The best way to learn, says Ruback, is to “reproduce the numbers” either electronically or on a sheet of paper and then “group them into categories so you can start to see how much your company spends and where it makes money,” he says. ” Focus on key metrics. “You want to see the big picture.”

Finance 28

Finance Balance Sheet How To Metrics 28

Harvard Business

JUNE 28, 2017

In this case, let’s say your metric is the number of visitors who click on the button. To run the test, you show two sets of users (assigned at random when they visit the site) the different versions (where the only thing different is the size of the button) and determine which influenced your success metric the most.

Metrics 28

Metrics Software Data Examples 28

Martinka Consulting

FEBRUARY 5, 2020

Customers (efficiency vs. make more calls) Yes, we can! A management team that can successfully integrate other firms without major disruption and with immediate efficiencies is a valued team. Private equity groups and large corporations make multiple acquisitions. The icing – the top three. The bigger you are…the better.

Cash Flow 40

Cash Flow Small Business Sports Talent 40

Harvard Business

OCTOBER 17, 2017

As a large team cares for patients, clear and efficient pathways for communication and workflows are necessary to ensure the patient experience is as seamless and organized as possible. Still, these metrics have yet to include broader measures of wellness such as academic achievement, involvement in crime, or job outcomes (i.e.,

Metrics 33

Metrics Efficiency System Development 33

Harvard Business

MARCH 28, 2017

Organizations can now engage with customers and employees like never before, and the virtual environment holds the potential to drive operational efficiencies, save time and money, and open the exploration of new commercial avenues. Ideas and input come from all sides and segments and across all stakeholder groups.

Agile 28

Agile Talent Data Efficiency 28

Harvard Business

OCTOBER 9, 2017

Overlooking these realities is perilous, both for the patient’s well-being and for efficient delivery of care. This work cannot happen in a vacuum of forced efficiency. Medicine is constantly evolving as new ways to treat, heal, and even cure emerge. We must continually reflect on the changes, and correct the course as needed.

Guidelines 37

Guidelines Efficiency System Meeting 37

Harvard Business

NOVEMBER 17, 2016

A way to get started in applying supply-chain methods to health care is to identify a few targets of opportunity: discrete, non-urgent medical conditions of high frequency that have a high aggregate cost and a high variation in price and quality among provider groups. These are good places to begin applying supply chain methodology.

Operations 28

Operations Tools Groups Report 28

Harvard Business

OCTOBER 6, 2016

We mapped this data against dozens of financial and leadership metrics, clustering companies into four groups (ranging from low- to high-performing). And these HR partners are rotated into and out of the business units, so they all have line leadership experience.

Leadership 40

Leadership Deloitte Culture Pharmaceuticals 40

Organizational Talent Consulting

AUGUST 7, 2023

Company cultures centered on efficiency thinking have flooded the marketplace with low-cost, widely available products and resulted in tremendous waste and social issues (Brown, 2009). A quick walk through a parking lot looking at the similarity of cars reveals a need for organizations to move beyond making incremental improvements.

Culture 52

Culture Financial Leadership Deloitte 52

LSA Global

MARCH 8, 2022

This fast growing financial services firm wanted to double revenue and increase efficiency by 50% while maintaining high levels of client satisfaction and employee engagement. Job Relevance. 98% Satisfaction. 124% Knowledge Gain. Net Promoter Score.

Change Management 7

Change Management Financial Management Training 7

Harvard Business

MARCH 13, 2018

As mid-level managers of separate companies (groups of 140 to 210 people) within the same Army Brigade over the past two years, we were evaluated against each other. Dan implemented these ideas in his group and, inspired by the openness of his competitor, described his plan to incorporate courtesy reviews by the inspection team.

Operations 33

Operations Exercises Conference System 33

Harvard Business

JUNE 18, 2018

So healthcare leaders have long wondered: what’s the best way to change clinicians’ behavior and improve their quality and efficiency of care? Relying too heavily on financial incentives to boost performance can often lead to gaming of metrics (e.g.,

Healthcare 28

Healthcare Culture Guidelines Financial 28

Harvard Business

JUNE 19, 2017

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency. Read their job requisitions.

Agile 28

Agile Software Case Interview Video 28

Harvard Business

DECEMBER 9, 2016

And we chose providers willing to open up their schedules to see patients virtually, either more efficiently during their clinical hours or during their non-clinical time. Insight Center. Innovating for Value in Health Care. Sponsored by Medtronic. Exploring cutting edge ways to lower costs and improve quality.

Healthcare 28

Healthcare Video Efficiency Consulting 28

Harvard Business

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. This new group became the implementation team charged with executing on the strategy.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

MAY 5, 2016

That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX. Unsurprisingly, the group’s targeted segmentation and disaggregation efforts ended up dramatically improving response and resolution times for typical customers.

Enterprise 28

Enterprise Metrics Retail Productivity 28

Harvard Business

OCTOBER 11, 2016

Beginning in the Spring of 2016, our workplace analytics group worked with commercial real estate company CBRE to calculate the cost savings associated with relocating a 1,200-person Microsoft engineering organization from five buildings into four other buildings. At Microsoft, we went about answering this question in a couple of ways.

Real Estate 28

Real Estate Travel Meeting Research 28

Harvard Business

DECEMBER 4, 2018

Performance means more than clearing a metric — it also means reliable, scalable, and easy-to-maintain models that perform well in production. A frequent lament among business leaders is, “Our data science group is useless.” Engineering excellence is a must. The result? Analytics for machine learning and AI.

Data 53

Data Engineering Fashion System 53

CaseInterview.com

SEPTEMBER 9, 2022

This game evaluates the candidate’s ability to solve problems efficiently and think critically. In ecosystem-type games, there are often local minimums and maximums, or rules regarding how certain metrics used in the game must be greater than or less than some specific threshold.

McKinsey 52

McKinsey How To Data Strategy 52