article thumbnail

Bank Profitability: Decoding the Income Statement

Tom Spencer

Bank’s Income Statement It’s important to note that banks have diverse product offerings and client types, and the reporting of business lines such as retail banking, wholesale banking, and wealth management can vary between different banks. The interest rate set by the central bank serves as a benchmark or reference rate for banks.

Banking 88
article thumbnail

Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

TeBIT 2016 Executive Report: Drilling for Digital Gold

BCG

Report Monday, October 10, 2016. So it seems reasonable to assume that telecom operators, too, are reaping the rewards. It’s just the type of question that TeBIT, a benchmarking study jointly developed by ETIS–The Community for Telecom Professionals and The Boston Consulting Group, was created to answer.

Report 40
article thumbnail

New Companies Benefit When Working With Consulting Services

Business Consulting Agency

According to a survey by the Institute of Consulting, 96% of small businesses reported that consulting assistance added value to their operations. These experts provide guidance in key areas such as business planning, market research, financial analysis, operations management, and strategic decision-making.

Company 52
article thumbnail

Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We For healthcare, Feaster said timely intelligence around frequency of patient visits, communications channels with highest engagement, and other benchmarks can provide cues to guide next moves to enhance the experience.

Report 26
article thumbnail

Bank Valuation: Understanding Key Ratios and Metrics

Tom Spencer

Image 1: Illustrative example of a bank’s net interest income and margin Source: CIBC’s 2022 Annual Report 1.2 Efficiency ratio The efficiency ratio measures effective cost management and operational efficiency, and is defined as non-interest expenses divided by revenue. All else being equal, a lower number is better.

Metrics 88
article thumbnail

Global Corporate Banking 2016: The Next-Generation Corporate Bank

BCG

Report Monday, December 12, 2016. In fact, BCG’s most recent Corporate Banking Performance Benchmarking survey—of 300 corporate banking divisions around the world serving the small, midmarket, and large business segments—found a dramatic split between the best and the rest. Corporate banking is a tough business.

Banking 40