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Show report: CX and EX inextricably linked, with empathy as the glue

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airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We So often, we design something that works for HR or finance or technology and guess what? “We put our people first so we can deliver an amazing experience for our customers,” said Bastian of Delta, named the top U.S.

Report 26
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Ukraine PM Accuses Russia of Wanting WWIII; Kiev Forces Block Rebel Town; Russia Issues Downbeat Economic Statement

MishTalk

On Friday, April 25th, Russia’s central bank raised its benchmark interest rate by 50 basis points to 7.5 Russian Markets Have Worst Week Since Crimea as S&P Cuts Rating Bloomberg reports Russian Markets Have Worst Week Since Crimea as S&P Cuts Rating. The key principle in the antiterrorist operation?.?.?.?is

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4 Ways Leaders Can Get More from Their Company’s Innovation Efforts

Harvard Business

A recent McKinsey report found that while 84% of corporate executives think innovation is key to achieving growth objectives, only 6% are satisfied with the innovation performance of their firm. Another pervasive reason is that senior executives are trained as operators, not innovators. That’s quite a mismatch.

ROI 28
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Welcome All Future Management Consultants – Favorite Posts, Link Roundup, and Reader Questions

Management Consulted

Originally reported in ConsultingMag.com. You may be lucky to work with a strong strategy team, but you can bet that the operating/finance/administrative folks you interface with will be much more variable along the capability scale. Read closely if you’re interested in breaking in! Stay connected: .

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Australia's Alleged Conservatives Surrender to Unions; GM Australia vs. GM US; Currency Madness Everywhere

MishTalk

When these protected companies and industries cave in to unions, these new wages and working conditions become the benchmark and these wages flow onto every other sector. In fact it''s almost certain," AMWU national vehicles division secretary Dave Smith told reporters. "It''s Looking for madness? It''s a very bleak day indeed."

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The 4 Types of Organizational Politics

Harvard Business

There were reports of internecine feuding at Airbus: The internal atmosphere was tense; jobs were allocated by preferences other than commercial criteria; and mistakes such as insufficient cabling were a result of internal conflicts and mistrust. Get benchmark information from surveys and specialist experts.

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BIS Slams the Fed; Ridiculous Question of the Day: "Is The Fed Going To Attempt A Controlled Collapse?"

MishTalk

The question stems from lengthy (256 page PDF) from the BIS Annual Report (Bank for International Settlements) that stated among other things " The only source of lasting prosperity is a stronger supply side. Financing problems of non-financial corporations in EMEs can also feed into the banking system. Policy responses matter too.