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The Value of Visibility

Management and IT Consulting

The SPI 2021 Professional Services Maturity Benchmark Report reveals key benchmarks and business drivers for growth derived from the survey of 700+ professional services firms. One of the many takeaways from the report involves the value of visibility for firms with a growth mindset.

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TeBIT 2016 Executive Report: Drilling for Digital Gold

BCG

Report Monday, October 10, 2016. It’s just the type of question that TeBIT, a benchmarking study jointly developed by ETIS–The Community for Telecom Professionals and The Boston Consulting Group, was created to answer. This report helps telcos understand why that may be the case and what they can do about it.

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Latest NPS Benchmark Scores Reveal Customer Experience Shifts

1 to 1

Last week, I had a chance to speak with Satmetrix data scientist Brendan Rocks about the results from the company''s 2014 Net Promoter Industry Benchmarks reports. One of the most popular metrics used by marketers is Net Promoter Score (NPS), a simple loyalty measurement to gauge customer satisfaction and likelihood to recommend.

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Is Stress Killing Productivity? Here's How Leaders Improve Efficiency & Wellbeing

Organizational Talent Consulting

Manufacturing organizations like General Motors report spending more on healthcare than they do on raw materials for their products. Take the following six-question survey to determine and benchmark your likelihood of experiencing gratitude. The costs of workplace stress and burnout are severe for individuals and organizations.

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2020 Database Strategies and Contact Acquisition Survey Report

This report aims to highlight the current state of B2B database and contact acquisition strategies and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond. Database benchmarks for education and resource prioritization. New tactics to acquire data to reach marketing goals.

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Learning From Each Other

Women in Consulting

As solo practitioners and entrepreneurs, often we have limited access to relevant benchmarking resources. Without violating any price-fixing laws, the Best Practices Survey lets us benchmark our success against our peers. My clients are happier too since I can use my virtual assistant for administrative tasks on their business as well.

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Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

For healthcare, Feaster said timely intelligence around frequency of patient visits, communications channels with highest engagement, and other benchmarks can provide cues to guide next moves to enhance the experience. Then, check in after 90 days to ask if the new employer kept their word about job-related promises.

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The ABM Benchmark Survey

In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.