Seth Godin Blog

JUNE 21, 2023

Showing up on time for a meeting is a project (airlines! A project is a promise. It’s about coordinating unknowable future events to deliver something of value. and so is building a skyscraper. That next podcast you’re going to publish is a project, and so is cooking dinner for guests.

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Management Airlines Tools Resources 44

CaseInterview.com

NOVEMBER 26, 2019

For example, I am writing this post from the airport where Alaska Airlines (the only major airline with a hub in Seattle) had a computer system outage. This was the topic of an Apex Alliance monthly conference call. I explained the different C-level roles and what each person typically cares about. I certainly have my vote.

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Case Interview How To Airlines System 40

Consultant Ninja

MAY 19, 2009

My visit started with meeting the President of XXX. GG, This means that the consultant wants to show that he can speak to C-Level peeps though he could not understand what was spoken in the meeting. Tuesday, May 19, 2009. Mealy-mouthed consultant speak. Sent in by a reader. "My May 21, 2009 at 8:48 AM. Post a Comment. Newer Post.

Oliver Wyman 100

Oliver Wyman Consulting Management Airlines 100

Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not.

Banking 88

Banking Airlines Insurance Insurance 88

Martinka Consulting

APRIL 9, 2022

Observations from Antigua We had a meeting with the Prime Minister, his first question was, “What do you think is going on with Covid?” The roads are like an airline hub system. and I answered, “I think it’s about over. Tip, take the time to honor the cliché, “smell the roses.”

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Education Airlines Construction Policies 40

Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not.

Banking 78

Banking Airlines Insurance Insurance 78

Consultant Ninja

JANUARY 23, 2009

I am suffering a bitter week, since I have an all-day meeting on Friday at the client site, which, due to the location, requires me to take a Friday night red-eye flight home. Oh, and guess who gets to fly out on Sunday night to the client for a Monday morning meeting? The joys of client service. Posted by Consultant Ninja. at 3:30 AM.

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Oliver Wyman Case Studies Case Study Consulting 100

Tom Spencer

DECEMBER 5, 2020

When a consultant meets with the CEO of a major airline to discuss growth strategy, for example, they may need to do a market sizing to get a grasp of how big the broader market is. How big is the market? How quickly is it growing?

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Case Interview Interviews Marketing Examples 88

Organizational Talent Consulting

JUNE 12, 2023

If you are looking for a good discussion topic at an upcoming meeting, take some time to ask those attending how they would describe the organization's culture. Examples could include speaking up in meetings, holding a door for someone, smiling, or greeting someone by name when walking down the hall. What is Organizational Culture?

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Culture Strategy& Strategy Strategy 76

Consultant Ninja

MARCH 17, 2009

Anyhow, he checks in one night and the guy on reception laughs nervously and says something like “good to meet you Mr …” The partner is a little taken aback by the laughter with the greeting so asks what’s up. Subscribe to: Post Comments (Atom). Tuesday, March 17, 2009. I am a strategy consultant at. Consulting. (88).

Oliver Wyman 100

Oliver Wyman Consulting Hotels Management 100

Chad Barr

MARCH 11, 2014

Rather than instantiating (making the complex simple), most individuals I meet make the simple complex. With the best of technologies available, the airlines still can’t figure out how to notify the ground team to be ready at the gate when the plane arrives early.

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Airlines Energy Video Meeting 40

Seth Godin Blog

MAY 28, 2021

Wishful thinking is sometimes confused with optimism, but you probably knew more than four days before the deadline that you weren’t going to meet expectations. Some thoughts: Don’t wait until the last minute. Because not only are you late, but you were hiding it. Create alternatives.

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How To Airlines System Meeting 35

1 to 1

JUNE 21, 2021

The report scored 219 brands across 13 industries in areas such as how effective was the brand at meeting customer needs, how easy was it to work with the brand, and how likely is the customer to stay with the brand. Airlines and retailers saw no significant change in their industry averages.

Hotels 26

Hotels Airlines Insurance Insurance 26

Martinka Consulting

MARCH 12, 2020

The headlines tell us the airline industry, cruise industry, and therefore related businesses like hotels and suppliers are having problems. My Rotary club, like many others, has canceled at least three meetings. But what about small businesses, that I really feel for? KIRO7 did a segment on how devastating it is for caterers.

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Hotels Airlines Media Industry 40

Harvard Business

APRIL 19, 2017

A case in point is the recent United Airlines public relations fiasco that resulted when security personnel forcibly removed a ticketed customer from his plane seat to make room for one of its employees. Honor customers’ “perceived contract,” not the company’s legal contract.

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Company Airlines Hotels Sports 37

1 to 1

JULY 20, 2020

The report said they were exceptionally suited to the ‘new normal’ brought on by the pandemic because of their ability to: Consistently meet customer’s needs. Organizations that led their industry in 2020 were: Airlines: Southwest Airlines (73.5) Leading this year’s list are USAA and Navy Federal Credit Union, which scored 83.9

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Report Hotels Airlines Banking 26

1 to 1

MARCH 2, 2023

While being more strategic about CX means seeking out savings, the panelists wondered how Frontier Airlines’ recent cost-cutting move to eliminate live telephone support will play out. The aspiration should be: Meet the customers where they are and deliver amazing service,” he said.

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Enterprise Airlines Video Media 26

Tom Spencer

JULY 2, 2015

Your client is a low-cost airline headquartered in Philadelphia with frequent service to cities along the East Coast of the United States. Emirates Airline is considering signing an agreement with Ben and Jerries Ice-cream, which would allow them to serve several flavours of ice cream on Emirates flights. What can we do about it?

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Consulting Turnaround Case Interview Retail 60

Harvard Business

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. For example, in China, a critical growth market for the airlines, the disturbing passenger-shot video story has gone super-viral (likely in part because the passenger manhandled by United was Asian). Many knew the ad was tone-deaf.

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Airlines Video Operations Policies 49

Harvard Business

APRIL 25, 2016

Airline operations are a huge optimization challenge. The result is that millions of people self-organize in a way that the supply of rides rises to meet the demand for them in a very efficient manner. Consider that the holidays are the busiest time of year for airlines. How does Uber handle the holiday crunch?

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Airlines Software Efficiency System 28

LSA Global

NOVEMBER 13, 2020

Southwest Airlines) and some strong cultures hurt performance (i.e. Use company-wide forums, one-on-one meetings with key stakeholders, team meetings, and anonymous pulse surveys to gather feedback and keep track of how the change is progressing. We believe that organizational cultures exist by design or by default.

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Culture How To Bain Methodologies 36

MishTalk

JULY 21, 2014

Challenge From Russia Please consider Russia Challenges Accusations that Ukraine Rebels Shot Down Airliner. Russia''s Defence Ministry on Monday challenged accusations pro-Russian rebels were to blame for shooting down a Malaysian airliner and asked the United States to produce satellite images to support its assertions.

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Airlines Operations Government System 78

Management Consulted

JULY 5, 2015

Having been impressed with a car he bought from Henry Royce, Edmunds arranged a meeting between Royce and a motor enthusiast friend of his, Charles Rolls, thinking they may be able to work something out together. Rolls and Royce did eventually meet in 1904 and set off into business together and the rest is history.

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Consulting Interviews Airlines Industry 100

CaseInterview.com

JUNE 1, 2020

The reason this occurs is that these two things happen in a recession: First, some opportunities get destroyed (think: airlines, hotels, restaurants). Think Zoom video conferencing; they grew from 10 million to 300 million meeting participants in five months. economic history. That’s 30X growth in less than two quarters!).

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Case Interview Hotels Interviews Video 69

Martinka Consulting

JUNE 3, 2015

I’ll write this without giving any examples from airlines, cable companies or cell service providers. My executive suite operator (Regus) informed me I could only book meeting rooms in even-hour increments as their system can’t handle half-hour blocks (so I can’t book a 90 minute time block).

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Airlines System Banking Operations 40

LSA Global

DECEMBER 7, 2020

Southwest Airlines) and some strong cultures hurt performance (i.e., Aligned Culture What few behavior changes would have the greatest impact on meeting strategic and operational imperatives? Some strong cultures help companies perform (i.e., The Department of Veterans Affairs). Know how they are performing?

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Culture Airlines Research System 36

Harvard Business

JULY 26, 2017

For example, teaching one of your direct reports how to draft the presentation deck for the monthly all-hands meeting, and even how to be the one to deliver those updates to the team. Calling an airline to change seat assignments for the following day while you are in all-day meetings.

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How To Examples Hotels Airlines 48

Melissa Agnes

AUGUST 28, 2014

We have had extensive media coverage from numerous airlines as well as newspapers and some bloggers in the region. They’re meeting a need and hopefully preventing a few deaths along the way. ” The power and potential of social media for healthcare. Thank you to Orla Merrigan for sharing this great story with us!

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Healthcare Media Guidelines Case Studies 95

Consultant Ninja

JUNE 21, 2009

I went to a constituents meeting for Rep Chris Van Hollen in early 2005 when SSI reform was the big issue. 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Consulting. (88).

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Financial Consulting Oliver Wyman Airlines 100

Harvard Business

OCTOBER 13, 2016

For example, I sit on the board of United Airlines. At the start of every board meeting, the first topic of discussion is about where the fire exits are, how to access the stairs, and where we will meet up afterward. Why would we bother starting every meeting that way? Because United’s culture is built on safety.

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Culture Company Meeting Airlines 28

Management Consulted

JUNE 26, 2016

I think I have the idea of the final-round process down, where there is the screening portion, and then you come in and you try to view the culture of the company and meet the interviewers, and you already may be connected with some people inside the firm which will help you a lot. More just “I really enjoyed meeting you.

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Healthcare Case Interview Consulting Interviews 140

Consultant Ninja

MAY 3, 2009

Quote from my wifes co-worker during a meeting: "Im sorry, but your ring keeps distracting me because its so sparkly". 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6%

Consulting 100

Consulting Management Oliver Wyman Airlines 100

Rod Burkert

OCTOBER 10, 2018

A blog will gives you an opportunity meet new people and bring them to your tribe. #3 changes in airline rules for pet travel), and access to free products and services provided by her sponsors. A blog resides on your website, and can be read by anyone – including your competition. #2 2 – Relationships. 3 – Delivery.

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Travel Video Engineering Survey 40

Harvard Business

OCTOBER 18, 2016

This situation exists because, believe it or not, a lot of organizations lack any mechanisms to help them actively manage the evaluation, selection, monitoring, and adjustment of digital investments to achieve clearly defined business results while meeting clear risk and return expectations. Implementation criteria.

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Tools Operations System Software 28

Seth Godin Blog

JUNE 26, 2014

I think every airline offers this now. A bonus: Some people get peace of mind by hiring a car service to meet them at their destination. This always messes me up, because there''s the hassle of figuring out where to meet the driver (upstairs? And once you make the list, you can use it again and again, improving it as you go.

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Travel Hotels Airlines Meeting 51

Confessions of a Consultant

JULY 23, 2017

I meet executives who, by implication, are smart enough to get into senior roles. As they say in the airline safety demonstrations: Put your own mask on first. It’s as if the air leaks out of our ‘confidence tyre’ and continually needs to be pumped up. Many have 2 kids, 3 cars and 4 houses. Most have more degrees than a thermometer.

Travel 40

Travel Airlines Groups Talent 40

Harvard Business

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. A piece of machinery to meet a product need? What are you really looking for? Or a powerful, safe, and reliable means to deliver air passengers to their destinations? But in an outcome-centric organization, marketers target individual customers.

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Productivity Company Engineering Sales 28