Harvard Business

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. The company’s stock lost hundreds of millions of market cap , but the damage to the brand (and future sales) may be far higher. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.

Airlines 48

Airlines Video Operations Policies 48

Harvard Business

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. A piece of machinery to meet a product need? For an outcome-centric company to carry out marketing’s promise, sales organizations must know the customer well enough to understand the specific outcomes it seeks. What are you really looking for?

Productivity 28

Productivity Company Engineering Sales 28

Harvard Business

NOVEMBER 29, 2016

But there’s a surprising insight in the data released by the National Retail Federation : 36% of shoppers reported that all of their purchases were on sale; 11% made that claim in 2015. This policy is akin to the nonrefundable price options offered by airlines — the lowest price comes with restrictions. Offer Flash Sales.

Retail 28

Retail Strategy Strategy Strategy& 28

Harvard Business

NOVEMBER 14, 2017

In 1992, to free-up warehouse space, the UK team promised free airline tickets to customers who purchased more than £100 worth of its products. customers in order to boost sales. The offer was implemented so “successfully” that the company could meet neither the demand for vacuum cleaners, nor the cost of the flights.

Strategy 36

Strategy Strategy Strategy& Film 36

Harvard Business

OCTOBER 18, 2016

This situation exists because, believe it or not, a lot of organizations lack any mechanisms to help them actively manage the evaluation, selection, monitoring, and adjustment of digital investments to achieve clearly defined business results while meeting clear risk and return expectations. Implementation criteria.

Tools 28

Tools Operations System Software 28

Management Consulted

OCTOBER 3, 2012

For instance, we examined predatory pricing in the airline industry and illegal product tying by Apple, Microsoft, and AT&T. ” “I was working in a wine shop during my undergrad and started to realize that I was able to close more sales by being a trusted advisor to my client rather than acting like a sales rep.

Consulting 204

Consulting Case Interview Interviews Engineering 204

Harvard Business

AUGUST 1, 2016

Some very well-known companies such as Whole Foods (founder John Mackey dedicates a whole chapter to love in his book Conscious Capitalism ) and Southwest Airlines (their NYSE ticker code is LUV) make explicit reference to love. The good news is that love isn’t as absent from our organizations as one might think.

Leadership 28

Leadership System Finance Operations 28

1 to 1

MAY 7, 2013

Meet the Editors. Sales Effectiveness. Sales Effectiveness. Sales & Marketing Effectiveness. This years winners for the Gartner & 1to1 Media CRM Excellence Awards , Intuit and United Airlines, are able to accomplish this in different ways. Meet the Editors. Sales Effectiveness. Weekly Digest.

Media 51

Media Airlines Case Interview Trends 51

Harvard Business

NOVEMBER 21, 2016

Since 2001, English has been the international language of pilots and air traffic controllers, and airlines across the world have invested in English training programs for pilots, flight attendants, and other customer-facing staff. We published the results of this survey in the third edition of the EF English Proficiency Index for Companies.

Industry 28

Industry Survey Training Training 28

Tsavo Neal

JANUARY 25, 2018

As a consultant, there is no better position to be in for sales conversations than that of the trusted advisor — a position that publishing your white paper helps you take. Knowing that your lead is interested in the topic of the white paper is critical information when coming up with your inbound sales outreach strategy.

Consulting 68

Consulting Advertising Case Interview Conference 68

The Crazy Lives of Consultants

MARCH 11, 2013

But were all painfully aware of our own limitations; otherwise wed be in sales! Its important for a good consultant to acknowledge and admit his limitations. It can even become a sport! Once youre gray enough, you can plead ignorance to almost anything and still get the gig!

Consulting 55

Consulting Hotels Airlines Sports 55

The Crazy Lives of Consultants

MARCH 18, 2013

and sales effectiveness (seriously!) They marched in, sat through meetings, and handed over THE EXACT SAME REPORT I had prepared. I knew what the company needed: More billing and less lounging and paperwork pushing! Why not just ask me? Mr. Friendly decided that we needed to increase our billability (gosh, ya think?) Easy money!

Consulting 61

Consulting Hotels Airlines Travel 61

The Crazy Lives of Consultants

DECEMBER 27, 2008

10) I will be nice to the sales people (ouch, that one hurt). id like to add a couple: 11) I will not roll my eyes when my client asks if we can re-schedule our meeting five minutes after our meeting was supposed to start. 8) I will stop crying when I look at my companys stock price. January 8, 2009 at 3:40 AM. BlackFerrari007.

Consulting 49

Consulting Hotels Travel Airlines 49