Harvard Business

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. For example, in China, a critical growth market for the airlines, the disturbing passenger-shot video story has gone super-viral (likely in part because the passenger manhandled by United was Asian). Many knew the ad was tone-deaf.

Airlines 53

Airlines Video Operations Policies 53

MishTalk

JULY 21, 2014

Challenge From Russia Please consider Russia Challenges Accusations that Ukraine Rebels Shot Down Airliner. Russia''s Defence Ministry on Monday challenged accusations pro-Russian rebels were to blame for shooting down a Malaysian airliner and asked the United States to produce satellite images to support its assertions.

Airlines 78

Airlines Operations Government System 78

Harvard Business

AUGUST 2, 2018

People do not need to know how to fly a plane to be able to spot sensible new airline routes. They are “trained” to spot patterns using an existing set of data inputs and outputs. Instead, they need to know approximately what a plane can and cannot do. What is it good at?

Data 52

Data Software Tools Travel 52

Management Consulted

JUNE 26, 2016

I think I have the idea of the final-round process down, where there is the screening portion, and then you come in and you try to view the culture of the company and meet the interviewers, and you already may be connected with some people inside the firm which will help you a lot. More just “I really enjoyed meeting you.

Healthcare 140

Healthcare Case Interview Consulting Interviews 140

Harvard Business

NOVEMBER 14, 2017

In 1992, to free-up warehouse space, the UK team promised free airline tickets to customers who purchased more than £100 worth of its products. The offer was implemented so “successfully” that the company could meet neither the demand for vacuum cleaners, nor the cost of the flights. A little later, the U.S.

Strategy 35

Strategy Strategy Strategy& Film 35

Consultant Ninja

JULY 17, 2009

We began discussing the term "Client Service," which was used extensively during training, but never truly defined. Keep us "posted" Re: client service, I dared raise the point in a team meeting the other day that I didn't feel we were really adding value for our client, and nearly got my head bitten off. res i(p)sa.

Consulting 100

Consulting Management Oliver Wyman Airlines 100

Harvard Business

MAY 6, 2016

You can complain to an airline on Twitter about a flight delay but you have to go through a song and dance to see if the person at the other end can help. But as more people use Messenger, Rogers will have to work out ways to meet the demand. It’s true that many companies also have teams that respond to inquiries via Twitter.

Enterprise 28

Enterprise Efficiency Airlines Media 28

Management Consulted

OCTOBER 3, 2012

For instance, we examined predatory pricing in the airline industry and illegal product tying by Apple, Microsoft, and AT&T. You are trained on how to get into a CEO’s mindset within a lifetime of an engagement while being an outsider. Being a consultant can bring this sense of achievement to me.” Be careful here.

Consulting 204

Consulting Case Interview Interviews Engineering 204

Harvard Business

MARCH 8, 2018

Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. For some providers, virtual care is about meeting a perceived and growing consumer need: this is what my patients want and will increasingly expect. Insight Center. Health Care’s New Frontier.

Retail 28

Retail Strategy Strategy Strategy& 28

Harvard Business

OCTOBER 13, 2017

From airlines to autos, and from TVs to taxis, individual entrepreneurs have upended one industry after another. And there is an industry of professionals with decades of specialized training, exposure to competitive scenarios, and, most important, an outsider’s perspective that exists solely to do the latter.

Company 28

Company Change Management Construction Industry 28

Harvard Business

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. There are two reasons for that.

Company 28

Company Airlines Survey Methodologies 28

Harvard Business

NOVEMBER 21, 2016

Since 2001, English has been the international language of pilots and air traffic controllers, and airlines across the world have invested in English training programs for pilots, flight attendants, and other customer-facing staff. Recognize the need for personalized sector-specific training.

Industry 28

Industry Survey Training Training 28

MishTalk

JANUARY 27, 2015

The units are perfectly trained and mostly ex-US military with high-level combat experience. Ukrainian Military Transport Loading Tanks I am told this is a recent (within past few days) image of the Ukrainian " Antonov Airlines " An-225 cargo plane picking up surplus Soviet-era tanks at the Prague airport for transfer to Ukrainian forces.

Video 28

Video Government Policies Operations 28

Tsavo Neal

JANUARY 25, 2018

Examples: How to Scale a Coaching and Training Firm with Mary Ann Samedi. Following up with the people you meet is where the magic happens — and your “Hello” page makes following up easier. Did you notice how many people were chiming in on the United Airlines incident back in April of 2017? Newsjacking.

Consulting 68

Consulting Advertising Case Interview Conference 68