article thumbnail

De-escalation

Alan Weiss

Airlines are chronically bad at this (largely because the customer is “faceless” and the encounter is seldom personal). From the consumer side, my recommendation is that you write a hard copy, personal letter to the CEO (who an easily be found on the internet).

Hotels 52
article thumbnail

Great Depression 2020?

CaseInterview.com

In the Great Depression, once a few banks failed, their customers lost their life savings because no deposit insurance existed. The simple reason is: Deposit Insurance & The Federal Reserve Bank. In addition, the Federal Government insures bank deposits. As long as everything is stable, this works just fine. Let me explain.

Banking 119
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. The company’s founder, Herb Kelleher, believed that putting employees first was the key to success.

article thumbnail

8 Reasons that May Cause You to Loose Customers

Tom Spencer

From airlines to banks we experience this all the time. Gyms and insurance companies are particularly notorious for this. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised.

Banking 88
article thumbnail

8 Issues that May Cause You to Lose Customers

Tom Spencer

From airlines to banks we experience this all the time. Gyms and insurance companies are particularly notorious for this. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised.

Banking 78
article thumbnail

Career Security in a Recession

CaseInterview.com

That job offer from the major airline that looked very appealing before seems like a terrible idea a few weeks later. If you’re building your network as a form of career insurance (which I highly recommend), why should someone make time to talk with you? You have to sell them on that idea. You have to sell them on that idea.

article thumbnail

Consultant Ninja: US Health Care Costs: Management Consulting.

Consultant Ninja

Why is the health insurance any different than traditional forms of insurance i.e. automobile, life, homeowners, etc.? Also, at what point in time did insurance deviate from a financial risk mitigation tool? Anyways, one is the linkage of health insurance to employment. July 22, 2009 at 7:57 PM. Joseph Greiner.