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De-escalation

Alan Weiss

Escalation costs companies a fortune, all because they don’t trust employees or lower level managers to make the right decisions AND the default position is to fight the customer who’s no doubt trying to get away with something.

Hotels 52
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Trying to Understand SIOP 2020 and Coronavirus

NeoAcademic

Given how conferences work (I have organized a small conference before, so a bit of extrapolation here to big conferences), SIOP will be financially responsible for hotel rooms not paid for and for the conference space reserved, even if no one shows up. And this isn’t something insurance would cover.

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Recruiting versus reality

Tom Spencer

insurance) or types of work (e.g. It’s also worth noting that consulting travel isn’t really travel: on your usual Monday to Thursday run, you’ll see a lot of airports, taxis and hotels, a routine nowhere near as glamourous as people think. You’ll get great learning and development opportunities”.

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How’s My CX? Brands Get Rated on Their Pandemic Responses in 2021 Forrester CX Index

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Compared to 2020, health insurers performed best, with most providers improving their scores. Credit card issuers and hotels both saw significant decreases in their industry averages, with most hotels seeing their individual brands’ scores decline. Airlines and retailers saw no significant change in their industry averages.

Hotels 26
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Consultant Marketing Name Change

Jerry Fletcher

I came home with a newly strengthened desire to get it done and by fall proceeded to go through all the hoops to get it paid for by insurance. It is great to know you’re scheduled to speak somewhere and all the details have been taken care of, the flight, transfers, hotels. Long term scheduling is a delight and a devilment.

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Forrester’s 2020 CX Index Report: CX Scores Rise Even During COVID

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Health Insurers: Florida Blue (72.1) Hotels: Hampton by Hilton (77.5) Several brands that made the leap from “OK,” (score of 65-74) to “Good” included GEICO, Nationwide Mutual Insurance, and Lincoln. Organizations that led their industry in 2020 were: Airlines: Southwest Airlines (73.5) Auto manufacturers (luxury): Lexus (78.6)

Report 26
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Just How Bad Is Business Travel for Your Health? Here’s the Data.

Harvard Business

Checking into a hotel for a conference several years ago, I asked the receptionist where I could get some dinner. There was no restaurant in the hotel, I was told; my only options were ordering delivery from a fast-casual chain or a pizza joint. Eric Raptosh Photography/Getty Images.

Travel 29