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Achieving Customer Experience Leadership

Rick Conlow

Few companies have learned how to get better and lead their markets. Leaders focus more on their industry, finances, profitability, and marketing, they are not experts in helping customers. Today, with online marketing and shopping the customer experience means the business experience any customer has with a company.

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Achieving and Sustaining Customer Experience Leadership

Rick Conlow

Few companies have learned how to get it right and lead their markets. However, executives are focused on their industry, finances, marketing, and profitability. Today, to lead in an industry a company must be stellar in their online marketing and any customer contact digitally or personal. Most try and end up failing.

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How to Win Your Consulting Case Competition

Tom Spencer

For example, if a case is related to business, it is likely to involve questions about finance and accounting, strategy, and marketing. You might choose a finance major, a marketing major, and a sociology major. Thus, it is useful to find people that have skill sets in those areas.

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Alternatives to a Traditional Summer Internship

Tom Spencer

Although these are not “traditional” business internships, these experiences can teach professional and leadership skills, and educate you about certain industries. For the other, they helped create marketing materials to acquire more donations. Student Organizations focused on Consulting, Finance, or Technology.

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The Emerging Spend Management Sector: Simplifying Your Accounting Processes

Speaker: Spencer Falbo, Principal at Kong Basile Consulting

For a long time, the market has offered point solutions for accounts payable, such as bill payment, expense management, travel software, and corporate cards. What impact this type of software has on accounting and finance teams. These instruments have aided in the automation of workflows for various aspects of non-payroll spending.

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Why CEOs Can’t Dance Redux

Rick Conlow

A finance executive said this of the decades-old corporate attitude, “We are GM. GM market share fell from 62.6% A global IBM study found that 33% of CEOs had engineering degrees and another 15% had finance degrees. If so, check out this complimentary inventory: Servant Leadership: Leading by Example.

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How To Position Yourself as a Peer (and Stay Out of the Dreaded "Pair-Of-Hands" Trap)

Consulting Matters

The first trap is what I would call the Surrogate Leadership Trap. Many consultants by virtue of their natural leadership abilities or past executive experience are invited to play a role that involves more than simply giving expert advice or recommendations but rather step into the role that the client is supposed to be playing.

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