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Achieving Customer Experience Leadership

Rick Conlow

This customer experience training video will share the state-of-the-art in the field. Leaders focus more on their industry, finances, profitability, and marketing, they are not experts in helping customers. The 5 cultural habits of customer driven companies. Finally, do you want to accelerate your leadership success?

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Achieving and Sustaining Customer Experience Leadership

Rick Conlow

This customer experience training video will share the state of the art in the field. However, executives are focused on their industry, finances, marketing, and profitability. Rick shares in the customer experience (CX) training video how to improve the CX and your NPS scores in your company. Most try and end up failing.

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LSA Global Delivers Consultative Business Partner Skills for Finance Organization

LSA Global

Net Promoter Score This Finance Organization created a leadership academy to help improve their business partnering, intra-team partnering, and collaboration capabilities to better serve their internal clients to meet high growth goals. Job Relevance 98.6% Satisfaction 73% Knowledge Gain 93.% Job Relevance 98.6%

Finance 36
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Synergy Unleashed: The Power of Great Teamwork

Rick Conlow

Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.

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Mergers & Acquisitions: The Importance of Creating a Shared Culture

Organizational Talent Consulting

Culture is acutely critical during notable changes, such as M&As, which offer an opportunity for a renewed start on culture. When two organizations combine through mergers and acquisitions for economic reasons, it is doubtful that the two cultures will remain precisely the same.

Culture 52
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The Brattle Group Interviews and Culture

Management Consulted

IRI was kept intentionally small by its leadership, many of whom became founding principals at The Brattle Group, so that they could close their doors for a month at a time and take vacations together. . The Brattle Group is now considered one of the European Union’s top consulting firms in the areas of energy, finance and competition.

Groups 100
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Bates White Economic Consulting Interviews and Culture

Management Consulted

Though antitrust remains Bates White’s largest practice area, the firm is recognized as an expert in environmental product liability, healthcare and life sciences, energy, and finance. Though the structure is flat, consultants work on niche projects and do not have too many levels of leadership to deal with. Practice Areas.