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Achieving Customer Experience Leadership

Rick Conlow

This customer experience training video will share the state-of-the-art in the field. Leaders focus more on their industry, finances, profitability, and marketing, they are not experts in helping customers. In addition, go here for our RealTime Learning & Training leadership and personal development website.

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Achieving and Sustaining Customer Experience Leadership

Rick Conlow

This customer experience training video will share the state of the art in the field. However, executives are focused on their industry, finances, marketing, and profitability. Rick shares in the customer experience (CX) training video how to improve the CX and your NPS scores in your company. Most try and end up failing.

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LSA Global Delivers Consultative Business Partner Skills for Finance Organization

LSA Global

Net Promoter Score This Finance Organization created a leadership academy to help improve their business partnering, intra-team partnering, and collaboration capabilities to better serve their internal clients to meet high growth goals. Job Relevance 98.6% Satisfaction 73% Knowledge Gain 93.% Job Relevance 98.6%

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Why Doctors Need Leadership Training

Harvard Business

Medicine involves leadership. Nearly all physicians take on significant leadership responsibilities over the course of their career, but unlike any other occupation where management skills are important, physicians are neither taught how to lead nor are they typically rewarded for good leadership. STOCK4B-RF/Getty Images.

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Synergy Unleashed: The Power of Great Teamwork

Rick Conlow

Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.

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5 reasons to choose strategy consulting over financial advisory consulting

Management Consulted

In light of what the leadership has already decided to do, how can the firm maneuver its assets (or raise capital) to make things happen? . As a quick disclaimer – both strategy and finance are imperative to the health of any company, so we’re not trying to argue that strategy is more important than finance or vice versa.

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What gives Charity Managers a leading edge? Balancing commercial management with a social heart

The Management Centre

Tell us about what prompted you to commission training for your managers across the Calico Group? We set out to find an external partner who could bring in ideas that our managers could relate to, and who could complement our current in-house leadership offer. What changes were you aiming to see?