Harvard Business

SEPTEMBER 23, 2016

Many business leaders are fond of the spurious Peter Drucker quote that “you can’t manage what you can’t measure.” While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. But these metrics can become tyrants.

Metrics 28

Metrics Retail Sales Automotive 28

Business Consulting Agency

SEPTEMBER 7, 2023

In this article, we will explore how e-commerce companies can achieve significantly better results in areas like website performance, marketing, advertising, conversion rates, sales, and profitability by collaborating with business consultants through specialized business consulting services.

Consulting 52

Consulting Advertising Sales ROI 52

Harvard Business

SEPTEMBER 29, 2023

It’s a forward-looking metric based on the classic momentum equation: current inventory x rate of inventory change. And now, the high-tech industry is feeling the weight of a volatile market that has led to excess component inventory. Measuring inventory momentum can help leaders address the problem.

Metrics 91

Metrics Financial Industry Marketing 91

Harvard Business

FEBRUARY 14, 2017

These metrics are useful but miss the big picture, in part because they mistake a program’s cost for its value. We developed a new metric — cost per employed day (CPED) over the first six months — that we believe better defines how well employment programs work. Many measure cost per student. Think about it.

Metrics 38

Metrics Training Training Data 38

Martinka Consulting

OCTOBER 23, 2019

On August 26, 2019 the WSJ had an article about how CEO pay is often much higher than disclosed (due to stock appreciation and clauses that escalate compensation). I’m working on a potential deal where the owner (and his advisors) setup five companies, two operating, one management, one for real estate, and one for equipment.

Financial 40

Financial Cash Flow Real Estate Metrics 40

Harvard Business

NOVEMBER 17, 2017

At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. Multiple conversations about cyber risks are happening across a multitude of divisions in isolation.

Metrics 30

Metrics Insurance Insurance Financial 30

BCG

JULY 11, 2016

Article Monday, July 11, 2016. Asset managers today face a fundamental and indisputable fact: the world they are analyzing in order to make and execute investment decisions, is increasingly complex and rich in data. For some managers, this is a tremendous opportunity: more complex strategies can be supported.

Data 40

Data Metrics Talent Government 40

Harvard Business

APRIL 5, 2017

While a laudable effort in principle, measuring a company’s tendency to make myopic operating and investing decisions is fiendishly complex. But the other indicators probably pick up legitimate differences in how companies in the sample operate, as opposed to whether they are myopic.

Metrics 30

Metrics Study Cash Flow McKinsey 30

Progressus

NOVEMBER 9, 2023

For those companies, project accounting is one component of several operational mechanisms used in controlling projects, maximizing project profitability, and ensuring customer satisfaction. The functionality necessary to complete these project management processes is simply not accessible from a simple General Ledger (GL) only.

Resources 52

Resources Report ROI Data 52

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” CAPTION TEXT HERE/Getty Images.

System 38

System Healthcare Metrics Operations 38

Harvard Business

OCTOBER 23, 2017

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. Although predictive models for change management are still a ways off, organizations can get themselves on the right path by adopting the right tools and capturing the right data.

Change Management 28

Change Management Data Company Management 28

Harvard Business

AUGUST 31, 2018

To increase diversity at senior executive levels, more must be known about one group in particular: women of color in midlevel leadership, who successfully developed and progressed beyond individual contributor and first-line management. How did (or didn’t) managers play a role? They pursue management challenges.

Management 46

Management Leadership Culture Development 46

Harvard Business

JULY 10, 2018

There is a crying need for companies to enlist their supply chain management departments in the fight against cyberattackers. If one cannot meet sufficient levels of performance, supply managers should be empowered to end the relationship. Hold supply managers accountable. Tim Robberts/Getty Images. They should be.

Management 28

Management Metrics System Hotels 28

Harvard Business

MAY 24, 2016

More recently, online sites such as Glassdoor and Vault let HR managers view anonymized praises and complaints about their company from employees and former employees – comments the whole world can see. Operations in a Connected World. But it turns out these methods don’t just have to do with technology and operations.

Metrics 44

Metrics Survey Software Operations 44

Harvard Business

OCTOBER 10, 2017

Precision made it easy for managers to oversee their employees. Every spot on every line was visible to managers. Every step of the process was measured, and real-time metrics were easily accessible. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects.

Metrics 44

Metrics Engineering Operations Sales 44

Harvard Business

AUGUST 3, 2018

In a recent HBR article , we claimed that modern digital companies such as Uber, Facebook, and Alphabet play an increasingly important role in the economy, but their financial statements fail to capture company’s main value drivers. Many of these metrics are disclosed in Facebook’s financial statements.

Financial 28

Financial Report Company Metrics 28

Harvard Business

SEPTEMBER 11, 2017

Set up a simple workflow to manage customer requests. Don’t obsess over metrics like inquiry volume or time to close tickets. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.” What to do. What not to do. Don’t optimize for efficiency. Your goal is success.

Metrics 49

Metrics Engineering Efficiency Operations 49

Harvard Business

APRIL 6, 2017

Of course, people do use existing comms and social software to manage quality information and close relationships — the beloved chat app Slack is widely used by couples and families, for example. Similarly, Facebook doesn’t specialize in purveying journalism, even though almost every news company posts articles on Facebook.

Media 36

Media Metrics eBook Software 36

Management Consulted

OCTOBER 30, 2016

If you’ve got your heart set on consulting, this article is for you. Mechanical Engineering is the most operationally focused, in contrast to say Civil Engineering, where you are more focused on ideas such as land use instead of metrics and modeling. and Global MBA programs for consulting by looking at undergrads.

Consulting 100

Consulting Engineering Finance Case Interview 100

Harvard Business

APRIL 13, 2017

A recent New York Times article on how Uber is using various insights from behavioral economics to push, or nudge, its drivers to pick up more fares — sometimes with little benefit to them — has generated quite a bit of criticism of Uber. It’s just one of several stories of late that have cast the company in a poor light.

Efficiency 58

Efficiency Airlines Study Operations 58

Harvard Business

OCTOBER 25, 2018

In this article, we will focus mostly on firms, but with some brief commentary on sectors and cities at the end. To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The link between superstar firms, sectors, and cities is complex.

Industry 43

Industry Company Metrics Real Estate 43

Harvard Business

DECEMBER 13, 2017

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Defining and tracking success metrics. Performing market assessments.

Productivity 28

Productivity Management Engineering Case Interview 28

Harvard Business

MARCH 2, 2018

The resulting wellness-focused “ OB Nest ” integrated care model for low-risk pregnancies, now implemented within obstetrics and gynecology at Mayo, reduces patient visits while improving satisfaction (see an HBR article on OB Nest here.). Establishing appropriate performance metrics and assigning attribution. Challenges.

Healthcare 36

Healthcare Metrics Engineering Financial 36

Harvard Business

NOVEMBER 6, 2018

Data science for humans: the consumers of the output are decision makers like executives, product managers, designers, or clinicians. These data scientists design, define, and implement metrics, run and interpret experiments, create dashboards, draw causal inferences, and generate recommendations from modeling and measurement.

Data 45

Data Engineering Software Metrics 45

Organizational Talent Consulting

JULY 17, 2023

The leadership challenge is to figure out the best way to manage the formation of a blended new shared culture. This article explains the role of culture in M&As, cross-cultural issues, and the proven practices of creating a shared culture intentionally. Human Resource Management, 50(6), 859-877. Don’t walk away.

Culture 52

Culture Resources Tools Leadership 52

Harvard Business

JUNE 14, 2016

But to me, the most fascinating thing about the whole initiative is the organizational mindset shift it’s creating: a realization about the value of getting smarter about how — and where — operations use energy. Operations in a Connected World. This black box approach can’t last. Insight Center.

Energy 28

Energy Company Operations Metrics 28

Harvard Business

JUNE 8, 2018

In our recent HBR article , we argued that financial statements fail to capture the value created by modern digital companies. So, investors, and therefore managers, might be adjusting their approach to risk accordingly. Furthermore, the operating managers cannot take their eyes off day-to-day operations to focus on innovation.

Financial 29

Financial Report Cash Flow Metrics 29

Martinka Consulting

FEBRUARY 5, 2020

An interesting title of an article about how the author helps his company’s clients, isn’t it? In fact, I start out speaking engagements on buying a business by telling the audience (usually management and executive level people0 there’s a good chance it’s not for them. Immediately telling readers the subject might not be for them.

Cash Flow 40

Cash Flow Small Business Sports Talent 40

Harvard Business

DECEMBER 1, 2016

” In other words, they practice an entirely new model of management. Our research, which we call the “digital DNA,” identified 23 new management practices CEOs should consider, focusing on empowerment, experimentation, collaboration, data, and speed. We call this operating structure the “network of teams.”

Leadership 28

Leadership Metrics Operations Culture 28

Harvard Business

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. Other financial and operating indicators showed similar disparities. The broad deployment of digital technology requires rethinking both business and operating models. for leaders and 3.2% for laggards.

Company 28

Company Operations Data Benchmarking 28

Harvard Business

MAY 3, 2018

The operating room is one of the most resource-intensive environments in our health care system. We developed Operating Room Cost Accountability (ORCA), a tool that compiles an itemized list of supplies used for each procedure a surgeon performs. In other words, it provides surgeons with cost data for the resources under their control.

Operations 28

Operations Data Tools Metrics 28

Harvard Business

NOVEMBER 7, 2017

The fourth gap between strategy and execution is in measurement and metrics. The assumption is that financial measures like cost and revenue are sufficient metrics to measure progress. You need metrics that tell you how well your game plan is being executed — metrics that all of your players can organize around.

Strategy 43

Strategy Strategy Strategy& Metrics 43

Harvard Business

NOVEMBER 9, 2016

These high-performing health systems offered a key insight: To sustain change, you need a strong strategy for engaging and standardizing the work of frontline managers. Most organizations standardize work for managers by testing it on a small scale in one pilot unit. Standardizing work processes is a concept from lean management.).

Healthcare 32

Healthcare System Operations Metrics 32

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service?

Metrics 34

Metrics Video Fashion Report 34

Harvard Business

SEPTEMBER 19, 2017

” Many managers can easily recite the business case for ethics: Who doesn’t want better risk management, deeper employee engagement, reduced regulatory costs, public trust, and a lure to purpose-driven Millennials? Metrics Are Not Your Friends. The dominance of the win-win orthodoxy is a sign of progress.

Ethics 49

Ethics Metrics Energy Financial 49

Harvard Business

APRIL 6, 2016

The company manages a large, disaggregated workforce of “driver-partners” that deliver a relatively standardized experience to passengers, while simultaneously promoting drivers as independent entrepreneurs whose work is characterized by freedom, flexibility, and independence. Customers act as managers.

Management 28

Management System Software Tools 28

Kates Kesler

AUGUST 29, 2012

This redefinition of the work of HR is intended to allow a more strategic focus on talent management and organizational capability while systematizing and controlling the cost of transactional work. Business leaders began to ask hard questions about outcomes, metrics, and the value of all these programs.

Resources 50

Resources Efficiency Talent System 50