How One Airline Is Using AR to Improve Operations
Harvard Business
APRIL 5, 2022
Lessons in enterprise AR’s potential from China Southern Airlines.
Crazy Airline Gobbledegook Nonsense
The Crazy Lives of Consultants
OCTOBER 21, 2013
The airline business is like nothing on earth, and airline people are some of the most common interactions we consultants have. Aircraft - This is one of the most common words to escape from the lips of airline people. But no one outside the airline industry says aircraft. Airline personnel have mastered passive voice!
Airlines 
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Venezuela Strengthens Currency Controls in Impossible Mission to Stop Capital Flight; Airlines Collapse; End of the Line
MishTalk
JANUARY 23, 2014
In an effort to get money out of Venezuela, airline ticket sales had been booked solid for months. One airline cancelled all flights. Venezuelan bonds plunged to the lowest in more than two years after the government announced the latest partial devaluation of the bolivar, this time for airlines and foreign direct investment.
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Sustainable Aviation: Emerging Trends and Opportunities
Tom Spencer
APRIL 1, 2022
While electric vehicles are already replacing conventional automobiles, no electric aircraft is ready for large scale commercial production that can usher in a sustainable revolution in aerospace. This includes not only commercial airlines, but also cargo planes and military aircraft. The Aviation Market. per year over the same period.
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The Price is Right: Decoding the Art of Product Pricing
Tom Spencer
MARCH 8, 2024
One of the most common problems business leaders face is how to price a product. From entrepreneurs putting a new product on the market to executives at a public company revamping a product line, effective pricing is a key pillar of any successful sales and marketing strategy.
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8 Reasons that May Cause You to Loose Customers
Tom Spencer
MARCH 21, 2020
Successful startups grow by building a product or service that meets the needs of customers. Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. From airlines to banks we experience this all the time.
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Manufacturing Companies Need to Sell Outcomes, Not Products
Harvard Business
JUNE 2, 2016
Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. A piece of machinery to meet a product need? This question has been top of mind lately among manufacturers aiming to drive profitable growth, triggering a fundamental shift to the way a business operates that increasingly focuses on outcomes.
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8 Issues that May Cause You to Lose Customers
Tom Spencer
MARCH 21, 2020
Successful startups grow by building a product or service that meets the needs of customers. Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. From airlines to banks we experience this all the time.
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Sometimes “Small Data” Is Enough to Create Smart Products
Harvard Business
JULY 19, 2017
Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. How can you put these ideas to work for your company?
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Consultant Ninja: Whither art thou Marakon: Management.
Consultant Ninja
FEBRUARY 25, 2009
Can anyone from Marakon weigh in and explain whats happening inside its "operating subsidiaries"? The Chapter 11 proceeding does not include the Companys operating subsidiaries, including its consulting subsidiary, and their operations will not be affected. Productivity. (6). Wednesday, February 25, 2009. at 5:23 PM.
Oliver Wyman 100
100 
6 Organizational Culture Change Strategies
Organizational Talent Consulting
JUNE 12, 2023
Leaders need to be able to operate within and upon the business. 3 Organizational Culture Company Examples Organizations with strong organizational cultures are defined by having their culture deeply rooted in how they operate. The Journal of Product Innovation Management, 30 (4), 763-781. References: Büschgens, T., Cameron, K.
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The Right Kind of Conflict Leads to Better Products
Harvard Business
DECEMBER 23, 2016
When partners in an alliance come into conflict, it can be just what is needed to produce a technically and commercially successful product. ” Members from each partner organization rate the alliance in areas related to strategic fit, operational fit, and cultural fit. The results were fascinating.
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Do You Have an Aligned Risk Culture?
LSA Global
JULY 5, 2023
Risky Corporate Cultures Compared to companies that want to mitigate risk, companies with a risky corporate culture celebrate taking chances, have formal processes and systems to create deliberate risk taking, and release new products and services broadly before all problems are resolved.
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Consultant Ninja: Stupid XP Fix (aka wasting time until Holiday Time.
Consultant Ninja
DECEMBER 23, 2008
Theres no value in pointing out the idiocy of a super-advanced productivity-increasing operating system that forces the user to wait 5 seconds to delete a file. Labels: Productivity. Productivity. (6). Oh yeah, fixes to Windows XP. My computer hangs for 5 seconds every time I right click on a file to delete it.
Oliver Wyman 100
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Consultant Ninja: When "hedging" is just speculation (part 2.
Consultant Ninja
MARCH 5, 2009
Unfortunately they locked them in at level that guarantees an operating loss. They locked in an operating loss, regardless of the price of fuel. Productivity. (6). I failed to adequately explain the underlying assumptions to support the statement. 1) United did hedge fuel prices, locking in their fuel prices. at 1:52 PM.
Oliver Wyman 100
100 
5 reasons to choose strategy consulting over financial advisory consulting
Management Consulted
JULY 2, 2013
First, a 101 on strategy consulting for you newbies to the site – having an insider view into the strategy and operations of a company requires that you quickly become an expert on day-to-day activities in light of the overall company vision. 2) Strategy consulting offers the opportunity to work for a global corporation’s CEO.
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Consultant Ninja: What to put on a consulting resume (part 3 of a.
Consultant Ninja
DECEMBER 10, 2008
In my years of being involved with MBA recruiting, Ive never been able to hire a former special forces operator, but Ive been dying to come up with the right reason. Productivity. (6). Wednesday, December 10, 2008. What to put on a consulting resume (part 3 of a continuing series). of nights) AMEX Charges: $83,296. Consulting. (88).
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Top 10 Consulting Firms in the Middle East
Management Consulted
APRIL 2, 2017
Bain’s major industries of importance in the Middle East include Airlines & Transportation, Media, Mining, Oil & Gas, Retail, Private Equity, Social & Public Sector, Technology, Telecommunications, Utilities and Alternative energy (the oil will run out one day!). in revenue (wow!). Bain & Company. Roland Berger.
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Show report: CX and EX inextricably linked, with empathy as the glue
1 to 1
MARCH 21, 2023
Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience.
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Consultant Ninja: Finally, two counter-cyclical markets: Management.
Consultant Ninja
NOVEMBER 11, 2008
Alvarez & Marsals Bryan Marsal, Lehmans restructuring officer, ``is actually operating the company. 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Productivity. (6).
Oliver Wyman 100
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Consultant Ninja: When "hedging" is just speculation: Management.
Consultant Ninja
MARCH 4, 2009
The Company’s cash flows and results of operations have been adversely impacted by these factors as indicated by its net loss of $5.3 billion during the year ended December 31, 2008. " - United Airlines 2008 10-K, 2 March 2009. Productivity. (6). Posted by Consultant Ninja. at 8:30 PM. Labels: Analysis. Related Posts.
Oliver Wyman 100
100 Consultant Ninja: Future Histories: Management Consulting Blog
Consultant Ninja
MARCH 8, 2009
. - NetApp profile , Fortune Best Companies to Work for 2009 Conceptually (to me), writing a future history makes a lot more sense than writing a strategic or business plan for a company/operating unit. Productivity. (6). of nights) AMEX Charges: $83,296. Consulting. (88). Analysis. (40). Bitterness. (26). Visualization. (5).
Oliver Wyman 100
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The Barriers to Recruiting and Employing Digital Talent
Harvard Business
JULY 9, 2018
But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. There were no processes in place to share the learning.
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34 Sample Consulting Case Questions
Tom Spencer
JULY 2, 2015
Your client is a low-cost airline headquartered in Philadelphia with frequent service to cities along the East Coast of the United States. How should it price this product? Operations. A leading financial services company is trying to reduce operating expenditures. What is causing the decline in profits? Pricing Strategy.
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60 Consultant Ninja: The Strongest Navy in the World: Management.
Consultant Ninja
DECEMBER 11, 2008
To nuance what Gortney said, I think patrolling the Gulf of Aden is a police operation in an area with a lot of civilian ship traffic. 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6%
Oliver Wyman 100
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Consultant Ninja: Friedman Billings Ramsey and Tom Peters.
Consultant Ninja
MARCH 23, 2009
The investment bank still operates as FBR Capital Markets. 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Productivity. (6). , TomPeters.co.uk. at 9:50 PM.
Oliver Wyman 100
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US Corporations Take Huge Losses on Venezuelan Currency
MishTalk
JANUARY 26, 2015
It blamed Venezuelan exchange control regulations that have restricted the ability of its operations in the country to pay dividends and obligations in U.S. Ford also said that it was unable to maintain normal production in Venezuela with the availability of vehicle parts constrained. bolivars to the dollar.
Build Your Brand as a Relationship
Harvard Business
MAY 9, 2016
Sergio Zyman, in The End of Marketing as We Know It , says: “A brand is essentially a container for a customer’s complete experience with the product or company.” The company provides the product or service, and the customer consumes it. ” In the airline industry, innovators have also redefined the brand roles.
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Is It Too Late for Sears to Save Itself?
Harvard Business
MARCH 30, 2017
Sears Holdings has indicated that “substantial doubt” exists about its ability to continue operations. To ensure that a strong product assortment can draw people into its stores, Sears should work on buttressing relationships with the vendors of its top brands. Sears can take a cue from Marvel.
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5 Questions to Stress Test Your Unique Value Proposition
LSA Global
MARCH 1, 2021
Another example is the outdoor clothing company, Patagonia; they not only create some of the highest quality outdoor gear, but they also focus on an important cause related to their products – protecting and preserving nature. Do We Have Enough Cost Leadership? Buyers always like to get more for less whenever possible.
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36 Consultant Ninja: Dipping my toe in the health care debate.
Consultant Ninja
JULY 27, 2009
Structural Driver: The organizations in the health care system operate inefficient operational structures. I fail to see the logic that the government will be more efficient at building operational structures than the private sector. Question: In the Obama plan, which one of these three cost drivers is getting reversed?
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Don’t succumb to the ‘CX sacrifice’
1 to 1
MARCH 2, 2023
Instead, Cerise and analysts from global research firm Omdia mapped a path to keep the workforce intact, more productive, and better-equipped to deliver an exceptional customer experience. This points to the need for investing in the latest tools that reduce operating expenditures while elevating CX to meet customer expectations.”
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26 The Problem of Bolt-On Acquisitions in a Digital World
Harvard Business
JULY 5, 2016
At MyEdu, we had developed a college student profile product, and Blackboard – one of the largest educational software companies in the world – purchased our company to supplement their existing product portfolio with this rich new capability. I was at a startup that got acquired. It might be to buy talent. Insight Center.
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Let Algorithms Decide – and Act – for Your Company
Harvard Business
SEPTEMBER 10, 2014
Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions.
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28 Companies That Do Right by Their Workers Start by Elevating Their Definition of Success
Harvard Business
JANUARY 19, 2018
American Airlines said it would pay $1,000 to all 127,600 of its people, and Wells Fargo raised its base wage from $13.50 Make no mistake: John Lewis and Waitrose are bold and aggressive players in their respective marketplaces, known for high-touch service and booming internet operations. to $15 per hour.
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3 Ways to Get More Value from Automation - SPONSOR CONTENT FROM PWC’s Strategy&
Harvard Business
AUGUST 29, 2018
There’s still much to learn when it comes to digitizing business processes, and in particular using automation sprints—those smart, fast, and small efforts you use to boost productivity when a change to enterprise architecture isn’t the right step. Shift 1: Automate with a product mindset.
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Repositioning Is Not a New Business Model
Harvard Business
APRIL 12, 2016
We see positioning in the airline industry. Australia, for instance, has three main domestic airlines: Qantas, Jetstar (Qantas’s no-frills line), and Virgin, which started out as no-frills and has since chased the business-class, high-margin segment. Store location became irrelevant — there are no stores.
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Competitive Advantage through Culture – How to Create It
LSA Global
AUGUST 20, 2018
The founder of Southwest Airlines, Herb Kelleher, said it best: “Everything [in our strategy] our competitors could copy tomorrow. Will your business thrive with tight structures or flexible guidelines, emphasis on low costs or high quality, predictable products or innovation? But they can’t copy the culture—and they know it.”
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34 List: Global Strategy Firms 2013
Tom Spencer
JULY 22, 2013
Kearney’s services include strategy, innovation, sales & marketing, operations, strategic IT, and procurement. In 2008, Booz separated its operations from the U.S. Booz has experience across a broad range of industries including high technology, finance, and consumer products. Booz & Company. Website: booz.com.
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You Can’t Secure 100% of Your Data 100% of the Time
Harvard Business
DECEMBER 4, 2017
And that’s not just social media accounts; it’s bank accounts, retailer gift card accounts with cash and credit cards attached, airline loyalty accounts with years of accumulated frequent flyer points, and other accounts with real value. This statistic is alarming, but in fact it significantly understates the scope of the threat.
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The Trade-Off Every AI Company Will Face
Harvard Business
MARCH 28, 2017
We don’t often think of it, but the same is true of commercial airline pilots. We take comfort that airline transport pilot certification is regulated by the U.S. Putting products in the wild earlier accelerates learning but risks harming the brand (and perhaps the customer!);
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2014 List of Strategy Consulting Firms in Sydney
Tom Spencer
MAY 15, 2014
Services include Strategy Development, Operational Improvement, and Transaction Support. Momentum’s vision is to become the leading independent consultancy in Australia providing the highest quality consulting services which integrate three key elements of organisational change: strategy, operations and people. Port Jackson Partners.
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76 Why Isn’t Jamie Dimon Telling Clients to Raise Wages Too?
Harvard Business
JULY 20, 2016
Some of us have been documenting the business case for this type of high road or high productivity, high-wage business strategy for years. Kaiser Permanente, Costco, Southwest Airlines, and Siemens are household names that have achieved consistently good results and good jobs with this strategy.
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28 6 Steps to Make Your Strategic Plan Really Strategic
Harvard Business
AUGUST 7, 2018
It was a national distributor of milk and other dairy products and in it, farmers occupied two roles. Once it adopted the six-step method, these outcomes were identified as “reducing employee turnover and increasing productivity and innovation.” The same group of stakeholders can occupy more than one role. The reason?
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