article thumbnail

Tesla Shows How Traditional Business Metrics Are Outdated

Harvard Business

At the core of the confusion over a company like Tesla is that traditional business metrics are outdated and can create overconfidence or underestimation. Classic metrics like market penetration and market share, which many leaders are measured on, are the very things causing us to miss market opportunities and threats.

Metrics 28
article thumbnail

Leadership Tip #11: Substitute the Word Trust for Empower

Johanna Rothman

Why do managers persist in demanding teams use a “standard” board, or use “standard” metrics, such as velocity? Several years ago, I worked with a client who said, “If you want to get reimbursed for your travel, you must only take taxis.” Because the teams are not empowered. No, they had none of it.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The ROI of eLearning: Measuring the Impact of Online Training on Organizational Success

Clarity Consultants

Instead, employees participate at times that are convenient to them, ensuring organizational productivity. There are no travel costs for attendance. During this stage, eLearning consultants identify critical success metrics related to workforce performance. Companies don’t have to coordinate in-person sessions.

ROI 67
article thumbnail

What is consulting?

Tom Spencer

When people think of consultants, they tend to visualize professionally suited employees, degrees from the best schools, high pay-checks and fancy travel stories. Sales, Marketing, Production) and secondary functions (e.g. Consulting though has many aspects – it’s not just about smooth talking. Conclusion.

article thumbnail

To Change Your Strategy, First Change How You Think

Harvard Business

Therefore his mental model was not how to gain market share from other airlines, but how to create a completely new market for air travel. Like Southwest, JetBlue focuses on people over planes, with a mission to “bring humanity back to air travel.” ” GE is also using very different metrics for its platform businesses.

article thumbnail

Your Mobile Strategy Can’t Just Be About Phones

Harvard Business

Make sure to use the right metrics when measuring success and identifying areas for growth. Repeat usage or transactions completed may be more meaningful metrics than time spent for a productivity app like Dropbox or a travel app like Alaska Airlines. Insight Center. Crossing the Digital Divide. Think about Airbnb.

article thumbnail

Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Transportation is what we do,” he added.

Report 26