1 to 1

NOVEMBER 9, 2023

And right now, 59% of customer service reps are at risk of burnout, including 28% who are at risk of severe burnout, according to Jeff Toister, author of the Service Culture Handbook. They have feelings—and can sometimes get overwhelmed by them. Expect that number to grow in tandem with more automation and AI.

Trends 26

Trends Handbook Emotional Intelligence Healthcare 26

Effective Managers

SEPTEMBER 17, 2020

That’s when you start thinking that it’s high time for a culture of accountability. This is the usual solution, but there’s always the same problem – the culture change rarely sticks! Changing the Culture with the Effective Managers Workshop.

Handbook 52

Handbook Culture Change Management Management 52

Seth Godin Blog

MAY 5, 2020

Fanocracy is a handbook and guide for anyone seeking to build a tribal brand in our modern media culture. The audiobook is terrific as well. Cookbooks from Alison Roman (easy crowd pleasers) and Chad Robertson (patient bread). And I loved Ted Chiang’s Exhalation , a book of short stories.

Handbook 36

Handbook Retail Media Culture 36

Organizational Talent Consulting

JULY 10, 2023

In today's increasingly complex and culturally-diverse workplace , leaders that are able to perceive, assess, and regulate their own and others' emotions accurately are able to better promote unity and team morale⁠. Handbook of psychological assessment. Look outside and you will see yourself. Goldstein, G., & Deluca, J.

Leadership 56

Leadership Financial Emotional Intelligence Journal 56

Organizational Talent Consulting

JUNE 26, 2023

Virtual Coaching Benefit #2: Availability Virtual technology platforms enable the coach to be brought into just-in-time and rapid-response situations or situations like cross-cultural coaching goals. The Center for Creative Leadership handbook of leadership development (pp. Human Communication Research, 18 (4), 563–598. Ting, S., &

Research 85

Research Handbook Media Journal 85

Organizational Talent Consulting

FEBRUARY 27, 2023

In today's increasingly complex and culturally-diverse workplace , leaders that are able to perceive, assess, and regulate their own and others' emotions accurately are able to better leverage diversity and create team cohesion⁠. Handbook of psychological assessment. Leadership & Organization Development Journal, 32(2), 127-149.

Emotional Intelligence 52

Emotional Intelligence Handbook Leadership Journal 52

Rick Conlow

JUNE 30, 2022

Most companies have statements of ethics or teamwork in their employee handbooks. European countries do a better job. Unions are on the decline. However, organizations always find the loopholes. The truth is a boss can fire someone at will. If the boss does not like you, there are no promotions.

Leadership 105

Leadership Company Handbook Training 105

Melissa Agnes

MARCH 6, 2018

Like the steps of a pyramid, the Crisis Ready Model has five distinct phases that build on each other, furthering the mindset, skills, and tools required to implement a crisis ready culture and thus build an invincible brand. Phase 1: Audit your organization’s current mindset and culture.

Culture 68

Culture Handbook Tools Strategy 68

Epicflow

JANUARY 31, 2023

Making Things Happen: Mastering Project Management by Scott Berkun Making Things Happen is a practical handbook for project managers written in an easy-to-read and witty manner. We’ve focused on those that are easy to read, share actionable insights, and help improve different sides of the project management process. Enjoy the reading!

Management 11

Management Handbook Case Study Case Studies 11

Harvard Business

OCTOBER 24, 2018

Over the past year we have been writing the HBR Leader’s Handbook — a primer for aspiring leaders who want to take their careers to the next level. .” Obviously, this is good advice if you want to become a world-class performer — but it’s also good advice if you want to become a top-notch leader.

McKinsey 53

McKinsey Handbook Case Interview Leadership 53

Seth Godin Blog

FEBRUARY 14, 2023

And the lessons we learn from this cornerstone of modern culture apply to organizations, meetings, tech, politics and almost everything we do together. Companies go from handbooks and memos to hallway conversations to Slack checkins. The alphabet is a miracle, one that is compounded by books. Lossy compression is forever.

Culture 41

Culture Handbook Film Meeting 41

Harvard Business

MAY 31, 2016

Recently the Communications Workers of America – the union that represents T-Mobile employees — contested a T-Mobile Employee Handbook clause on maintaining a positive work environment. ” Certainly a culture that involves back-stabbing is not a good option; however, front-stabbing may not be much better.

Handbook 28

Handbook Research Case Study Case Studies 28

Consulting and Organizational Management

MARCH 5, 2012

There is evidence that the Egyptian culture during the time of the Pharaohs had what we would call ‘consulting engineers’, whose job it was to go around to the major construction projects and make sure they were ‘on time and under budget.’ The legends I heard are probably as true as any myths of cultural foundation.

Development 77

Development Organizational Development Consulting Leadership 77

Tom Spencer

APRIL 15, 2015

Understanding a firm’s inner workings is important since competitive strategies can fail if they conflict with a firm’s culture, systems and general way of doing business. For more information on consulting concepts and frameworks, please download “ The Little Blue Consulting Handbook “.]. Organisational Cohesiveness.

Survey 60

Survey Industry Company Productivity 60

Seth Godin Blog

JULY 10, 2014

Lucky for me, the world cooperated and our entire culture shifted from one based on long-term affilitations (you know, ''jobs'') to projects. We did this at the same time we built The Guerrilla Marketing Handbook. Sometimes they take on a life of their own and last, other times, they flare and fade.

Handbook 50

Handbook Marketing Film Resources 50

Harvard Business

NOVEMBER 24, 2016

She’s often on her own, making it up as she goes along, often tripping over organizational potholes and stepping on cultural landmines.

Handbook 28

Handbook Construction Energy Talent 28

Harvard Business

MAY 5, 2017

It’s likely that there are “bigger cultural issues” at play; maybe your boss thinks, “If I do it for you, I’m going to have to do it for everybody.” If your request is denied, don’t take it personally, Dillon adds. ” So think of “constructive ways to take no for an answer.”

How To 52

How To Case Study Case Studies Productivity 52

Harvard Business

APRIL 20, 2017

It has to do with the grave shortcomings of an approach to business, culture, and customer service that relies on rules and procedures at the expense of letting flesh-and-blood human beings solve problems and make sound decisions. The entirety of the Nordstrom Employee Handbook fits on a single 5×8 card and involves exactly one rule.

Handbook 52

Handbook Airlines Culture Retail 52

Harvard Business

APRIL 27, 2018

One of the easiest ways for a comfortable workplace to become toxic is if there becomes a culture of trying to trap people in lies, checking up on people unexpectedly, or generally not trusting each other. But don’t let your supportive policies die in the employee handbook. Bottom line, you can’t. Paid sick days.

Management 8

Management Policies Handbook Study 8