Effective Managers

JUNE 9, 2021

I think of these organizational systems in three buckets: the structural elements such as business models, strategy and organization design. the outcome measures, which are culture, performance metrics and ultimately profit, the people measures – how well we use our people to execute our strategy and achieve our outcomes.

Consulting 52

Consulting Enterprise Industry Leadership 52

Harvard Business

AUGUST 24, 2016

Whether you’re a corporation, a nonprofit or a government agency, chances are that your approach to customer relationships at a system-wide level begins and ends with CRM (customer relationship management) software — yet its implementation rarely does much to foster real relationships.

Metrics 28

Metrics Software Sales Tools 28

Johanna Rothman

MARCH 28, 2023

That's a classic example of resource-efficiency thinking. People have very little control over their system of work. We can measure the productivity of the system, the throughput. Since I now know about flow efficiency, I might do this differently if I was still a manager inside an organization. Little's Law at work.)

Leadership 65

Leadership How To Metrics Efficiency 65

Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. In later stages you’ll want people who think about how to scale through process, training, and systems. Your business model is still in flux, and flexibility is more valuable than efficiency and cost savings.

Metrics 46

Metrics Engineering Efficiency Operations 46

Harvard Business

MAY 8, 2018

Our research , which focused on CEO succession in the American health care system, examined the impact of CEO succession on productivity and efficiency. The result of frontier analysis is an index for each firm describing its efficiency at transforming inputs into outputs relative to the best performers operating at comparable scale.

Study 28

Study Productivity Efficiency Analysis 28

Harvard Business

OCTOBER 8, 2018

Some dysfunction may always exist in our health care systems. We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

OCTOBER 27, 2017

They are often the first to recognize and raise up areas of improvement, and it’s important that leadership is ready to listen. Leadership must ensure these team members feel empowered and understand their role in helping the company achieve its long-term sustainability goals.

Company 40

Company Strategy Strategy Strategy& 40

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects. Metrics emphasized speed. We rebuilt performance metrics to track impact, not to apply pressure.

Metrics 37

Metrics Engineering Operations Sales 37

Harvard Business

OCTOBER 23, 2017

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. Developing these sorts of metrics will not be quick or easy.

Change Management 28

Change Management Data Company Management 28

Martinka Consulting

FEBRUARY 5, 2020

Customers (efficiency vs. make more calls) Yes, we can! Leadership, or the lack thereof, is the top reason management people switch jobs (not money). They are doing very well, they aren’t working too hard, and they don’t want to disrupt the nice moneymaking system they have. The icing – the top three. Acquire great talent.

Cash Flow 40

Cash Flow Small Business Sports Talent 40

LSA Global

MARCH 8, 2022

This fast growing financial services firm wanted to double revenue and increase efficiency by 50% while maintaining high levels of client satisfaction and employee engagement. Enable Change Management Implementation Support the team with implementing the change plan so that “hearts and minds” portion of the ERP implementation is successful.

Change Management 7

Change Management Financial Management Training 7

Harvard Business

JUNE 8, 2017

Purchasers of healthcare services encounter widely disparate charges across different healthcare delivery systems for equivalent surgical procedures, varying by up to 40%. Fewer than 5% of healthcare systems initially identified for participation in ECEN meet all of the quality requirements for consideration.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

NOVEMBER 23, 2016

Yet, a variety of financial and operational problems impeded success and we lacked a clear strategic path toward building the kind of coordinated care delivery system healthcare desperately needs. The organization had a strong community tradition and over 4,500 talented employees. The feedback could be tough at times.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

JUNE 18, 2018

So healthcare leaders have long wondered: what’s the best way to change clinicians’ behavior and improve their quality and efficiency of care? Relying too heavily on financial incentives to boost performance can often lead to gaming of metrics (e.g., A Stronger Focus on Culture.

Healthcare 28

Healthcare Culture Guidelines Financial 28

Harvard Business

APRIL 20, 2016

Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. Today, guests interact with this platform by wearing an RFID-enabled MagicBand, which serves as a ticket for entry, a store of FastPass ride and dining reservations, a hotel room key, a payment system and more.

Software 28

Software Company Intellectual Property Airlines 28

Harvard Business

JUNE 19, 2017

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency. Related Video.

Agile 28

Agile Software Case Interview Video 28

Harvard Business

NOVEMBER 22, 2017

A new operating model also requires a governance structure and leadership model so leaders know how they will exercise operational control and inspire employees—and hold themselves accountable for doing both. As companies move to more agile operating models , they must learn to balance accountability with autonomy. Yet change they must.

Strategy 28

Strategy Strategy Strategy& Company 28

Harvard Business

APRIL 20, 2016

I’ll use the example of a leadership team of a manufacturing plant to demonstrate the process. The manufacturing leadership team would emphasize issues that cut across the plant and parse out topics that can be addressed by individuals or subgroups of the team. First, define the work of the team. Fifth, plan for overflow.

Meeting 28

Meeting Operations Efficiency Leadership 28

Harvard Business

MAY 5, 2016

” That clean-sheet perspective emboldened Intel’s leadership to abandon memory and focus on microprocessors. Preemptive self-disruption is becoming a new normal for the serious leadership. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Enterprise 28

Enterprise Metrics Retail Productivity 28

Harvard Business

AUGUST 10, 2018

ADP, a leading provider of payroll capabilities, allows customers to use its DataCloud tool to compare themselves to other firms not only how much employees are paid, but also metrics like their average job tenure, attrition rates, how much they invest in retirement accounts, and at what age they retire.

Benchmarking 28

Benchmarking Software B2B Comparison 28

Harvard Business

JUNE 1, 2016

Real digital transformation requires transformation at a deeper level—transformation of the leadership team’s core beliefs. Consider your guiding principles, time and capital allocation patterns, and the key metrics that you track. Changes at the surface create small, local differences.

Industry 28

Industry Metrics Transportation Strategy 28

Harvard Business

MARCH 27, 2017

The team then characterized them according to four criteria — magnitude, organizational complexity, analytical complexity, and subject-matter challenge — and used a point system to assign each decision a score. The appropriate delegation of decisions can free even more time.

Exercises 28

Exercises Productivity Efficiency Methodologies 28

Harvard Business

DECEMBER 13, 2016

health care’s movement away from the traditional fee-for-service system to one that is based on value, paying providers on the basis of the quality of outcomes achieved for the money spent. Develop a complete understanding of the system. Republican control of the White House and Congress won’t change the U.S.

Case Interview 28

Case Interview Insurance Insurance System 28

Tsavo Neal

JANUARY 25, 2018

You can download my free high-converting Consultant Homepage Template that comes with my free email course on how to build a system for getting more consulting clients online. –Cal Friesen, Thought Leadership Resources. Further Reading: Why you need to get your firm’s ideas into trade publications (Thought Leadership Resources).

Consulting 68

Consulting Advertising Case Interview Conference 68