Harvard Business

APRIL 13, 2017

Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. following the introduction of checklists. The result?

Efficiency 59

Efficiency Airlines Study Operations 59

Harvard Business

MAY 8, 2018

Our research , which focused on CEO succession in the American health care system, examined the impact of CEO succession on productivity and efficiency. The result of frontier analysis is an index for each firm describing its efficiency at transforming inputs into outputs relative to the best performers operating at comparable scale.

Study 28

Study Productivity Efficiency Analysis 28

Effective Managers

JUNE 9, 2021

the outcome measures, which are culture, performance metrics and ultimately profit, the people measures – how well we use our people to execute our strategy and achieve our outcomes. Managerial Leadership. As a result, managers do not focus on their managerial leadership work. Hence the term – managerial leadership.

Consulting 52

Consulting Enterprise Industry Leadership 52

Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e.,

Metrics 48

Metrics Engineering Efficiency Operations 48

LSA Global

DECEMBER 13, 2019

Our organizational alignment research found that strategic clarity accounts for 31% of the difference between high and low performance in terms of revenue growth, profitability, customer loyalty, leadership effectiveness, and employee engagement. Lack of Accountability. Lack of Smart Resource Allocation.

Strategy 36

Strategy Strategy Strategy& Guidelines 36

Harvard Business

NOVEMBER 23, 2017

To do this, we examined how 49 enterprise leadership teams spend their time and also looked at their perceived effectiveness on critical behaviors of a senior team. That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics.

Strategy 49

Strategy Strategy Strategy& Enterprise 49

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. Metrics emphasized speed. Every spot on every line was visible to managers.

Metrics 45

Metrics Engineering Operations Sales 45

LSA Global

MARCH 20, 2020

While many pundits believe that people can’t perform both roles well, corporations continue to believe that high performing and high potential employees can, at the same time, operate as an effective individual producer and people leader simultaneously. What Organizations Expect from Managers. How to Set Up Your Player-Coaches for Success.

How To 45

How To Sports Culture Talent 45

Harvard Business

SEPTEMBER 19, 2018

But such a change would probably not change how resources are allocated or businesses operate. CEOs have shown leadership in presenting these long-term plans; however, to date, we have not had evidence on the capital market consequences that the presentation of a long-term plan may have.

Metrics 36

Metrics Financial Marketing Trends 36

Harvard Business

AUGUST 3, 2018

The level and trend of a company’s top-line metric is an advance indicator of the success of its business model. When multiple players compete for the same space, revenues indicate the progress towards achieving market leadership that creates the dominant protocol for industry partners, suppliers, and customers. (In

Financial 28

Financial Report Company Metrics 28

Harvard Business

NOVEMBER 22, 2017

For every company wrestling with evolutions in its strategy, success depends as much on matching the operating model to those evolutions as it does on the soundness of the strategy itself. But exactly how do today’s companies create or update an operating model to match adaptations or wholesale changes in strategy?

Strategy 28

Strategy Strategy Strategy& Company 28

Martinka Consulting

FEBRUARY 5, 2020

Customers (efficiency vs. make more calls) Yes, we can! Leadership, or the lack thereof, is the top reason management people switch jobs (not money). It proves you have the team that can integrate one operation into another. The icing – the top three. The bigger you are…the better. Acquire great talent.

Cash Flow 40

Cash Flow Small Business Sports Talent 40

Harvard Business

APRIL 20, 2016

I’ll use the example of a leadership team of a manufacturing plant to demonstrate the process. The manufacturing leadership team would emphasize issues that cut across the plant and parse out topics that can be addressed by individuals or subgroups of the team. That’s what the operational meeting is all about.

Meeting 28

Meeting Operations Efficiency Leadership 28

Harvard Business

OCTOBER 27, 2017

However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. They are often the first to recognize and raise up areas of improvement, and it’s important that leadership is ready to listen. What lessons can we share?

Company 47

Company Strategy Strategy Strategy& 47

Harvard Business

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. The organization had a strong community tradition and over 4,500 talented employees.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

MAY 31, 2017

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. The financial health of the organization was the most important metric for management and governance to follow. Insight Center.

Comparison 44

Comparison Financial Report Data 44

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J. Develop metrics around technology deployments that are noted above.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

MARCH 28, 2017

Organizations can now engage with customers and employees like never before, and the virtual environment holds the potential to drive operational efficiencies, save time and money, and open the exploration of new commercial avenues. This age is ripe with opportunity. Discipline and Focus.

Agile 28

Agile Talent Data Efficiency 28

Harvard Business

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. What is the cause and effect of specific types of investment — for example, leadership development, large group events, and communications cascades?

Change Management 28

Change Management Data Company Management 28

Harvard Business

JUNE 19, 2017

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency.

Agile 28

Agile Software Case Interview Video 28

Harvard Business

JUNE 1, 2016

Digital transformation halts, or fails, for many reasons—but most often it’s because minor changes at the surface level do nothing to affect the fundamental operations of a company. Real digital transformation requires transformation at a deeper level—transformation of the leadership team’s core beliefs.

Industry 28

Industry Metrics Transportation Strategy 28

Harvard Business

MAY 5, 2016

” That clean-sheet perspective emboldened Intel’s leadership to abandon memory and focus on microprocessors. Preemptive self-disruption is becoming a new normal for the serious leadership. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Enterprise 28

Enterprise Metrics Retail Productivity 28

Organizational Talent Consulting

AUGUST 7, 2023

An Examination of the Importance of Leadership Behaviors and Attributes on Shaping Culture Executive Summary Organizational culture is a critical factor in financially successful companies. Leaders with dynamic transformational leadership attributes and behaviors are effective culture change agents.

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

JUNE 8, 2017

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. PBGH is a non-profit, employer-led organization that represents public and employer healthcare purchasers, including numerous Fortune 100 companies.

Healthcare 28

Healthcare System Insurance Insurance 28

Clarity Consultants

DECEMBER 23, 2021

Instead, change is part of their broader operational paradigm. Change often means that your workforce will need to act, behave, think, or operate differently, which won’t go over well with everyone. 5 Principles of Positive Leadership When Change is Inevitable. Successful companies are rarely stagnant. Define Your Vision.

Metrics 120

Metrics Operations Leadership Efficiency 120

Harvard Business

APRIL 20, 2016

Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. Disney has reinvented the customer experience by translating what it exclusively knows about park operations into software, substantively enhancing its customer value proposition.

Software 28

Software Company Intellectual Property Airlines 28

Harvard Business

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. We’ve referred to this phenomenon as corporate robo-advisers , and we see more of them all the time.

Benchmarking 28

Benchmarking Software B2B Comparison 28

Harvard Business

MARCH 27, 2017

For magnitude, the metrics included size of capital investment or operational expenditure and time to expected benefits; the greater the investment or longer the time-to-benefit, the higher the point score. The appropriate delegation of decisions can free even more time.

Exercises 28

Exercises Productivity Efficiency Methodologies 28

Tsavo Neal

JANUARY 25, 2018

You’re sharing your thought-leadership (content marketing) with your exact audience (senior people and decision makers) in a publication that already has the social proof and brand to establish trust. –Cal Friesen, Thought Leadership Resources. That said, writing for a trade publication is not easy. Speaking Engagements.

Consulting 68

Consulting Advertising Case Interview Conference 68

Harvard Business

DECEMBER 13, 2016

For years, Atrius Health had been focusing on standardizing processes, removing waste, and improving efficiency using improvement activities employing lean. The innovation and operations teams must work together and negotiate the use of these resources. The original approach was dubbed “care-model improvement.”

Case Interview 28

Case Interview Insurance Insurance System 28

Harvard Business

JANUARY 5, 2017

Like marketers, politicians obsess over messaging (what journalists would call “content”) and a few key metrics that historically have determined success: amount of television advertising, number of “foot soldiers,” intensity of get-out-the-vote operations, and voter demographics. An advertising-based model.

Media 40

Media Advertising Metrics Productivity 40