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Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

So often, we design something that works for HR or finance or technology and guess what? For healthcare, Feaster said timely intelligence around frequency of patient visits, communications channels with highest engagement, and other benchmarks can provide cues to guide next moves to enhance the experience.

Report 26
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$550 Billion Energy Junk Bond Bubble Busts; "Whac-A-Mole" Distortions in Multiple Markets

MishTalk

Kudos to Bloomberg writers Christine Idzelis and Craig Torres for placing blame precisely where it belongs in their report Fed Bubble Bursts in $550 Billion of Energy Debt. CJES), postponed financings this month as sentiment soured. But it''s exceptionally rare to see anyone in mainstream media point the finger in the right direction.

Energy 78
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How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

The people analytics team was surprised — as was finance team in that country, which had no reason to benchmark themselves against other countries and had no idea that they were such a bright spot.

Culture 54
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Ukraine PM Accuses Russia of Wanting WWIII; Kiev Forces Block Rebel Town; Russia Issues Downbeat Economic Statement

MishTalk

On Friday, April 25th, Russia’s central bank raised its benchmark interest rate by 50 basis points to 7.5 Russian Markets Have Worst Week Since Crimea as S&P Cuts Rating Bloomberg reports Russian Markets Have Worst Week Since Crimea as S&P Cuts Rating. per cent, giving higher inflation risks as a reason behind its decision.

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Is the Selloff in Treasuries Overdone?

MishTalk

Bloomberg discussed Bill Gross''s view in a report Treasury Yields Reach Highest Since 2011 on Bets Fed to Taper QE. s Bill Gross, manager of the world’s biggest bond fund, said investors should buy short-term Treasuries and credit securities that will be bolstered by the Fed’s intent to keep benchmark lending rates at almost zero. “The

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Pettis on Strains in China's Banking System; Avoiding the Fall

MishTalk

While the benchmark deposit rate was officially lowered from 3.00% to 2.75%, the upper limit that banks can pay for deposits remained unchanged at 3.30%. It may seem strange to have both a benchmark rate and a “floating range” that establishes a cap, instead of just setting a cap, as was the case until very recently.

Banking 71
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Singapore Set for Icelandic-Style Property Bubble Meltdown; Hype or Reality?

MishTalk

Singapore’s booming finance and real estate-focused economy has earned it the moniker “The Switzerland of Asia”, and finance professionals from all over the world are flocking to work there to take refuge from the hard-hit financial sectors in their home countries. Fed Funds Rate for the purpose of minimizing large swings in the U.S.