Remove Benchmarking Remove Development Remove Finance Remove Report
article thumbnail

Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

So often, we design something that works for HR or finance or technology and guess what? For healthcare, Feaster said timely intelligence around frequency of patient visits, communications channels with highest engagement, and other benchmarks can provide cues to guide next moves to enhance the experience.

Report 26
article thumbnail

How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

The people analytics team was surprised — as was finance team in that country, which had no reason to benchmark themselves against other countries and had no idea that they were such a bright spot. One people analytics team in an engineering company was struggling to help develop the company’s managers, for example.

Culture 54
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

“Oftentimes, the user experience developed by a company for its customers overlooks critical components of the underlying intents the customer wants resolved through their customer experience (CX),” says Ravi Bharadwaj, executive director of corporate strategy at TTEC. “By

Data 29
article thumbnail

Emerging Market Contagion Spreads; Argentina, Venezuela, Turkey Roundup; 50% Tax on Internet Purchases

MishTalk

Emerging Market Contagion Spreads Bloomberg reports Contagion Spreads in Emerging Markets as Crises Grow The worst selloff in emerging-market currencies in five years is beginning to reveal the extent of the fallout from the Federal Reserve’s tapering of monetary stimulus, compounded by political and financial instability.

article thumbnail

Welcome All Future Management Consultants – Favorite Posts, Link Roundup, and Reader Questions

Management Consulted

Originally reported in ConsultingMag.com. Did you produce good work in your most recent job – what results did you show, what skills did you develop, what responsibilities did you handle. Read closely if you’re interested in breaking in! Great reads from around the consulting blogosphere. Stay connected: .

article thumbnail

China Attempts to Prop Up Stock Market After Steep Declines; 1929 Flashback

MishTalk

The South China Morning Post reports Chinese Shares Close Mixed as Stimulus Boost Short-Lived. The benchmark Shanghai Composite Index added 2.41 Instead of welcoming a much needed correction, Chinese brokerages and the Bank of China agreed to prop up the market. Stimulus Short-Lived The stimulus act has failed already.

article thumbnail

4 Ways Leaders Can Get More from Their Company’s Innovation Efforts

Harvard Business

A recent McKinsey report found that while 84% of corporate executives think innovation is key to achieving growth objectives, only 6% are satisfied with the innovation performance of their firm. Procter & Gamble’s Connect + Develop program and the Innocentive platform apply similar approaches. That’s quite a mismatch.

ROI 28