Remove Article Remove Management Remove Operations Remove Process Improvement
article thumbnail

Transform Business Operations with Process Mining

Harvard Business

The most effective companies we interviewed use process mining to generate operational insights at scale, identify process inefficiencies, define targeted actions, and measure process improvements — all of which lead to value realization.

article thumbnail

How AI Fits into Lean Six Sigma

Harvard Business

AI already is being used in some areas of process improvement, and the usage of this technology — including generative AI — promises to grow. But it will never fully replace people — and that poses management challenges. That’s because it can perform tasks faster and much less expensively than humans alone.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

"Process Mining"? Sounds Like a Waste of Time.

Markovitz Consulting

You’re missing the boat on “process mining,” the latest improvement breakthrough that will catapult your firm to the top of your industry. According to a new HBR article , process mining will “revitalize process management in firms where it has lain fallow for years.” Gee, that sounds terrific.

Software 124
article thumbnail

Websites Benefit Medical Professionals and Organizations

Business Consulting Agency

An easily accessible website streamlines this process, improving patient engagement and satisfaction. Seamless Appointment Scheduling and Patient Management Incorporating user-friendly interfaces for appointment scheduling and patient portals can significantly enhance the patient experience.

article thumbnail

7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.

Agile 52
article thumbnail

8 Reasons that May Cause You to Loose Customers

Tom Spencer

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. Operate in good faith: Your relationship with your customer does not stop at the point of sale.

Banking 88
article thumbnail

8 Issues that May Cause You to Lose Customers

Tom Spencer

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. Operate in good faith: Your relationship with your customer does not stop at the point of sale.

Banking 78