Harvard Business

JUNE 8, 2018

In our recent HBR article , we argued that financial statements fail to capture the value created by modern digital companies. This notion, that risk is a desirable feature, can seem like sacrilege to anyone who’s taken an introductory finance course. Analysts increasingly rely on non-GAAP metrics.

Financial 29

Financial Report Cash Flow Metrics 29

Harvard Business

OCTOBER 25, 2018

In this article, we will focus mostly on firms, but with some brief commentary on sectors and cities at the end. To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The link between superstar firms, sectors, and cities is complex.

Industry 43

Industry Company Metrics Real Estate 43

Harvard Business

AUGUST 3, 2018

In a recent HBR article , we claimed that modern digital companies such as Uber, Facebook, and Alphabet play an increasingly important role in the economy, but their financial statements fail to capture company’s main value drivers. Many of these metrics are disclosed in Facebook’s financial statements.

Financial 28

Financial Report Company Metrics 28

Progressus

OCTOBER 25, 2023

For example, finance teams must be able to draw on information from the entire business – projects, operations, sales, marketing, HR, along with external sources that put internal data in context – to make decisions quickly. Additionally, we’re starting to see more firms accept the fact that they can’t go it alone.

Data 52

Data Agile Tools Talent 52

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., What not to do. Your goal is success.

Metrics 48

Metrics Engineering Efficiency Operations 48

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. Metrics emphasized speed. Every spot on every line was visible to managers.

Metrics 44

Metrics Engineering Operations Sales 44

Harvard Business

OCTOBER 17, 2018

Despite this lack of focused attention toward development of leadership capabilities in trainees, evidence suggests that leadership quality affects patients, healthcare system outcomes, and finances alike. impact of training on quality metrics) of their interventions.

Training 45

Training Training Leadership Healthcare 45

Harvard Business

JUNE 14, 2016

But to me, the most fascinating thing about the whole initiative is the organizational mindset shift it’s creating: a realization about the value of getting smarter about how — and where — operations use energy. Operations in a Connected World. This black box approach can’t last. Insight Center.

Energy 28

Energy Company Operations Metrics 28

Harvard Business

DECEMBER 15, 2017

Based on our experience of working with numerous companies operating in India across different industries, we find that a simple yet powerful four-step framework helps companies effectively prioritize markets in the country: Step 1: Measure risk-adjusted opportunity. Step 2: Measure operating environment.

Strategy 28

Strategy Strategy Strategy& Operations 28

Organizational Talent Consulting

JULY 17, 2023

This article explains the role of culture in M&As, cross-cultural issues, and the proven practices of creating a shared culture intentionally. UNDERSTANDING THE LOCAL CULTURAL CONTEXT Today many industries and organizations operate on a global scale. HOW TO READ THIS WHITE PAPER This white paper has five sections.

Culture 52

Culture Resources Tools Leadership 52

Harvard Business

OCTOBER 25, 2018

Among the findings: On average, HR leaders lag far behind other professionals in their ability to operate in a highly digital environment and use data to guide business decisions. Co-produced by our three organizations, the survey gauged nearly 28,000 business leaders across industries about the state and trajectory of leadership.

Data 46

Data Talent Survey Recruiting 46

Harvard Business

DECEMBER 7, 2017

These two trends may seem separate—or, some people believe, incompatible—but together I believe they have the power to improve finance’s role in the world. In both cases, social and environmental metrics matter for the business’s financial success. Index funds can be a force for sustainable capitalism.

Chemicals 28

Chemicals Industry Metrics Financial 28

Harvard Business

OCTOBER 5, 2018

We described our early progress in this 2015 HBR article. Using this approach to build each new Medicaid team, we then armed the primary care team with the operating structure, data, and incentives needed to create engagement with our patients wherever they are, enveloping them with compassion and the latest in evidence-based care.

Metrics 28

Metrics Data Resources Operations 28

Harvard Business

JULY 11, 2017

Doing digital M&A right means upending the way most companies approach financing, due diligence, and merger integration. Let’s start with financing the deal. Meanwhile, because digital targets tend to be expensive, acquirers are limited in their ability to use stock to finance a deal. Sponsored by DXC Technology.

Company 28

Company Finance Advertising Tools 28

Harvard Business

JUNE 1, 2016

Digital transformation halts, or fails, for many reasons—but most often it’s because minor changes at the surface level do nothing to affect the fundamental operations of a company. Consider your guiding principles, time and capital allocation patterns, and the key metrics that you track.

Industry 28

Industry Metrics Transportation Strategy 28

Harvard Business

APRIL 20, 2016

The manufacturing team could split operational discussions about issues on a line or scrap rate concerns from discussions about progress on the introduction of a new line. In a manufacturing operation, that operations meeting might even be a daily huddle, whereas the big projects could be discussed bi-weekly or monthly.

Meeting 28

Meeting Operations Efficiency Leadership 28

Harvard Business

AUGUST 23, 2018

Truth is, you can have the right portfolio of investments, the right metrics and governance, the right stage-gate development process, and the right talent on the right teams — but if you don’t design the right handoffs between your teams, all of that planning falls apart. But a sickening number of those investments fail.

How To 28

How To Film Productivity Development 28

Harvard Business

JUNE 8, 2017

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. Administrative leaders experienced with their hospital’s operational network are needed when the necessary new care pathways and processes are disruptive.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Enterprise 28

Enterprise Metrics Retail Productivity 28

Harvard Business

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. The organization had a strong community tradition and over 4,500 talented employees.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. These situations involved complex assignments focusing on strategy, product development, business operations, and financial management.

Management 46

Management Leadership Culture Development 46

Harvard Business

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Methodologies 52

Methodologies Culture Metrics Company 52

CaseInterview.com

FEBRUARY 7, 2019

LEK operates in an intense, associate-heavy case team structure. It provides a broad base of operational and strategic knowledge to consultants. It is known for strategy, corporate development, and corporate finance consulting in areas including automotive, capital goods, and energy. were female or members of a minority.

Oliver Wyman 81

Oliver Wyman Boston Consulting Group Consulting Bain 81

Harvard Business

DECEMBER 20, 2016

I’m talking about the superconsumers who are inside your organization, working at every level: the fashionista who works in the mail room at the headquarters of an apparel company, or the finance manager who works for a pork brand and who eats three pounds of bacon in any given week. Time is a finite resource, but energy is not.

Energy 28

Energy Airlines Culture Retail 28

Harvard Business

DECEMBER 19, 2017

Likewise, what is the right set of metrics that company executives should use to manage their subscription businesses in order to hold themselves fully accountable to their stakeholders? The majority of the disclosures they provided at the time were standard top-down metrics (e.g., that aggregate sales in the U.S.

Methodologies 28

Methodologies How To Metrics Sales 28

Harvard Business

FEBRUARY 8, 2018

The complex calculations of the field known as Operations Research were enabled by mainframe computing. The cloud is also a common repository for the collection and analysis of new data, and the place where an increasing number of artificial intelligence operations, like image and speech recognition, are conducted.

Change Management 43

Change Management Management Software Productivity 43

Harvard Business

JUNE 26, 2018

Companies need to institutionalize innovation rather than expect it to simply flow forth from intrapreneurs operating within existing structures. To start, innovation must be recognized as a permanent function of a successful company, just like other business functions such as accounting, operations, sales, and finance.

System 30

System Talent Resources Research 30

Harvard Business

FEBRUARY 7, 2017

New research, led by a team from McKinsey Global Institute in cooperation with FCLT Global , found that companies that operate with a true long-term mindset have consistently outperformed their industry peers since 2001 across almost every financial measure that matters. The differences were dramatic.

Management 28

Management Metrics Financial Company 28

Harvard Business

NOVEMBER 27, 2018

We have algorithms for recommender systems, merchandise buying, inventory management, relationship management, logistics, operations — we even have algorithms for designing clothes! They work towards clear goals and they are focused on and accountable for achieving certain performance metrics.

Data 34

Data Engineering Metrics Resources 34

Harvard Business

OCTOBER 11, 2017

Value ceased to be a side initiative or something driven solely by top-level finance and executive leaders. The clinical team works together with finance and quality-measurement staff to update this box score every week. The visual management board.

Management 28

Management System Data Tools 28

Harvard Business

OCTOBER 17, 2017

PFK tracks data across all the more than 20 AHRQ Pediatric Quality Indicators , as well as metrics on utilization , which has led to improved quality of care and cost savings among its Medicaid population of children. PFK is now working on expanding its strategy to address the health needs of children with disabilities.

Metrics 36

Metrics Efficiency System Development 36

Harvard Business

AUGUST 21, 2017

It wasn’t until I moved to Paris in 1997 to become Finance Manager for Disney Consumer Products Europe, Middle East, and Africa that I experienced someone setting a non-negotiable boundary for herself. You can verbally communicate this with your team, role model it, and create organizational operating principles around it.

Boston Consulting Group 42

Boston Consulting Group Study Conference Survey 42

Harvard Business

NOVEMBER 7, 2018

The challenge, she said, was that these managers were highly proficient in their own disciplines such as finance, marketing, research, clinical care, and insurance reimbursement — and had demonstrated that they could manage people in these areas — but she needed them to be “bigger” leaders.

Leadership 49

Leadership Handbook Healthcare Emotional Intelligence 49