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De-escalation

Alan Weiss

Escalation costs companies a fortune, all because they don’t trust employees or lower level managers to make the right decisions AND the default position is to fight the customer who’s no doubt trying to get away with something. (The other 10% usually involves government.)

Hotels 52
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Consultant Ninja: US Health Care Costs: Management Consulting.

Consultant Ninja

Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. Why is the health insurance any different than traditional forms of insurance i.e. automobile, life, homeowners, etc.? skip to main | skip to sidebar. Consultant Ninja.

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Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. Furthermore, RCI’s online resources coach and train all managers or employees to higher levels of career success.

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Consultant Ninja: Health Care is Not a Right: Management.

Consultant Ninja

Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. Like all investments, I find this health insurance bill as a temporary fix for something much much larger. skip to main | skip to sidebar. Consultant Ninja. Joseph Greiner.

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8 Reasons that May Cause You to Loose Customers

Tom Spencer

From airlines to banks we experience this all the time. Gyms and insurance companies are particularly notorious for this. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised.

Banking 88
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Seabury Group Interviews and Culture

Management Consulted

Founded in 1995 by former Bain consultants and headquartered in New York City, they focus on developing airline strategy and implementing major operational turnaround. Then, underneath three of these sub-subsidiaries are, you guessed it, more subsidiaries, such as Seabury Airline Planning Group LLC and Seabury Maritime Corporate Finance LLC.

Groups 100
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8 Issues that May Cause You to Lose Customers

Tom Spencer

From airlines to banks we experience this all the time. Gyms and insurance companies are particularly notorious for this. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised.

Banking 78