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A conversation on leadership in 2022 – with Cassie Edmiston

The Management Centre

We listened in on a conversation between one of our leadership experts, Yvette Gyles (=mc Learning Director) and Cassie Edmiston (Head of Fundraising and Communications, Prisoners’ Education Trust ), d iscussing the challenges of leadership in 2022. Yvette: Thanks again Cassie for taking the time to talk to me about all things leadership.

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Nurturing Psychological Safety in the Workplace Through an Age-Diverse Lens

Harmonious Workplaces

Tim Elmore, author of A New Kind of Diversity (2022), echoes this concern, emphasizing the significance of generational differences is akin to cross-cultural distinctions. Generation X , characterized by their “middle child” traits, are sandwiched between two dominant generations (Elmore, 2022). Gerhardt et al.

Journal 96
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Sometimes Doing the Right Thing Involves Risk

Harmonious Workplaces

I submitted the report to the internal legal counsel because the organization does not have a human resource department. After all, I have been there — I owned and operated a storefront business and served as an executive for organizations of various types throughout my career. Human Resource Management Review, 28 (2), 190–203.

Ethics 98
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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

Meeting employee needs and equipping them with the right tools with be critical in 2022. The goal is to create “do no harm” automation policies and processes that free up human resources to focus on higher-value interactions. Eliminate waste from operations. In 2022 great EX is a priority. Put employee needs on top.

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3 Steps Toward Getting Your Workforce Introduction to Artificial Intelligence Right

Organizational Talent Consulting

Operations - improving customer service and identifying production errors and defects. Human Resources - creating interview questions for candidate assessment and self-serve support. Identify the roles that will be strategic, operational, and supporting for introducing AI to your company. Chui, E, Roberts, R., and Yee, L.

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What Management Consulting Looks Like Post Covid-19

Tom Spencer

Today, companies are desperately seeking strategies to retain customers, rebuild inventories, and restructure operations to fit the new business environment. Companies are also starting to adopt digital tools to streamline daily operations. Every business sector was disrupted and negatively affected by the pandemic and its aftermath.

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How to Solve Your Talent Challenge (Creatively)

Organizational Talent Consulting

At BASF, chemical production sites are highly interlinked product flows resulting in efficient uses of resources. BASF reports that the results are higher product yields and resource conservation. It is an alliance of strategic process and systems research, universities, industry partners, innovative startups, and operating divisions.

Talent 52