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Bridging Organization Design and Performance Webinar

Kates Kesler

Have conglomerates and diversified companies under-performed because of failures in enterprise strategy? Or, are these companies failing the acid test for organization effectiveness, stumbling on execution brought about by lumbering, layered, and siloed organizational models, unsuited to delivering on diverse, global strategies?

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5 Strategies to Accelerate Digital Transformation

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Thankfully, customer experience futurist Blake Morgan brings more clarity in her latest webinar, Accelerating Digital Transformation to Enable Effortless Experiences. In this webinar hosted by TTEC, she identifies what approaches companies need to consider to deliver a more manageable, faster, and human digital experience.

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5 Game Winning Employee Engagement Strategies That Work

LSA Global

When it comes to increasing levels of employee advocacy, discretionary effort and intent to stay, some employee engagement strategies are better than others. 19% less operating income. To learn more about game winning employee engagement strategies, download The Top 10 Most Powerful Ways to Boost Employee Engagement. .

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5 Mindset Tips about the Success of Champions

Rick Conlow

Sometimes that change means operating on yourself! Begin operating on your own situation by simply counting the how many times the letter f appears. ” In another example , Dr. Denis Waitley identified similar peak performance strategies in his work with Olympic athletes and business people. Attend webinars every week.

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Bad Boss or Good Boss: Who Do Your Work For?

Rick Conlow

Operates with position power. So, keep learning: read leadership books, attend seminars and webinars, and get a personal coach. Do this consistently and apply new strategies immediately. Also, how do you stack up on these characteristics? Communicates ambiguity. Tells employees what to do with little or no input.

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Outsourcing is a sure bet for financial services in 2023

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These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. But, is that good strategy to meet the current moment and prepare for 2023? How is it helping your agent support your contact center operations and your customers?”

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3 Ways Resiliency Helps Companies Shift Back

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A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from COVID-19, the digital, remote, and perseverance strategies that carried them through the crisis in the first place may be their best move. Here are three strategies worth embracing.