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3 Ways Resiliency Helps Companies Shift Back

1 to 1

A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from COVID-19, the digital, remote, and perseverance strategies that carried them through the crisis in the first place may be their best move. Here are three strategies worth embracing.

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Fostering Employee Innovation at a 150-Year-Old Company

Harvard Business

.” Our solution – one transferable to other organizations pursuing innovation – has been to create an agile network of volunteer ambassadors and coaches throughout the company who have taken collective responsibility for making innovation happen and steering our organizational culture in the right direction.

Company 40
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4 CX changes to prepare for as the public sector embraces the cloud

1 to 1

Customer experiences have transformed seemingly overnight, with enhanced digital tools and technology, work-from-home operations, and empowered customers. Many government agencies are being asked to add more digital channels, flexibility and speed to public-facing operations while also maintaining strict levels of security and compliance.

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Closing the Strategy-Execution Gap Means Focusing on What Employees Think, Not What They Do

Harvard Business

This research confirms that when it comes to strategy execution, there is a knowing-doing gap. The Gap Between Strategy and Execution. And it comes at a cost that is all too familiar: Most initiatives set up to execute strategy fail to deliver the intended benefits. Insight Center. Sponsored by the Brightline Initiative.

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Fighting Uncertainty in Organizations, Including Matrix Ones

Epicflow

The article is based on the webinar “Fighting Uncertainty in Organizations, Including Matrix Ones, to Achieve Excellent Reliability” with TOC experts Eli Schragenheim and Albert Ponsteen. Eli Schragenheim is a respected expert in organizational improvement and strategy, celebrated for his deep knowledge of the Theory of Constraints (TOC).

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Get Noticed!

Chad Barr

Have you developed a roadmap to follow that contains the action steps you need to execute to implement your business and Internet strategy? For example: your monthly and weekly newsletters, biweekly videos and podcasts and monthly webinars. I nternational.

Video 52