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Who to Satisfy? Differentiate Buyers, Users, and Customers for Effective Product Decisions

Johanna Rothman

Decades ago, I worked for a company that created and sold voicemail products to telecommunications companies. The telco product/program managers were our Customers, because they bought our products to integrate into their products and services. I called that program manager my Customer. Often, senior management is the Buyer.

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Business Ecosystems: Building Stronger Connections

Tom Spencer

Alternatively, an accounting software company might offer additional services that cover legal incorporation, logo design, CRM, inventory management, and invoicing. For instance, a bank might launch a property search platform where it advertises its mortgages, such as the property search site hosted by the Commonwealth Bank of Australia.

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Top 10 Consulting Firms in the Middle East

Management Consulted

Bain’s major industries of importance in the Middle East include Airlines & Transportation, Media, Mining, Oil & Gas, Retail, Private Equity, Social & Public Sector, Technology, Telecommunications, Utilities and Alternative energy (the oil will run out one day!).

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Job Hub:T-Mobile Jobs and Culture

Management Consulted

By the awards listed above, T-Mobile must be doing at least something right, and in fact has been stirring things up in the wireless telecommunications business for the past couple of years, positioning itself to overtake one of them to become the third largest carrier in the nation. 20 by Fast Company. History & Culture.

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When is “Agile Scaling” the Answer?

Johanna Rothman

My experience is that when people use frameworks for larger efforts, they experience these unexpected side effects: The framework actions often require more manager-type people to control the actions of others. “Our managers think that's the only way to get out of our current problems.” ” “Have to?”

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How to Help Your Team Manage Grunt Work

Harvard Business

If someone you manage is complaining to you about the amount of grunt work they have, you need to figure out a way to help them get over their frustration and see that everyone on the team has grunt work they have to do, and also learn to manage their time so that they don’t short-change higher-value activities.

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What is Consulting?

Tom Spencer

They are typically employed by management, and hence they tend to be called “management consultants”. In general terms, management consulting involves providing advice to organisations with the aim of helping to improve organisational performance or solve specific business problems.