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OPERA America’s Survey Shows an Industry in Freefall…

Wakeman Consulting Group: Dave's Blog

15th June 2023 at 1 PM Eastern time: we are doing another FREE webinar on brand management for professional services. We have these debates in person…so he gets prime ‘Talking Tickets’ billing and you should hire him if you need operations people at your events. So let me know what you’d like me to cover. I’m curious what y’all think.

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The Year 2023 in Epicflow: Company Updates, New Features, and Plans for 2024

Epicflow

Read further to learn about our AI developments, what topics we discussed at our webinars, the names of our prominent guests, and why it’s better to start later to deliver earlier! Ben is a seasoned project management and digital transformation professional with 15+ years of experience in the Defence industry.

Company 52
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In a Crowded Healthcare Industry, Stand Out with Stellar Patient Experience

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Patients are increasingly savvy, and the healthcare industry needs to catch up, experts say. Of all the industries, healthcare is the most difficult [in which] to make that happen, yet we’re seeing those are the expectations of our consumers.”. Patient Experience Starts with Employee Experience. Are the physicians part of the team?

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Future Marketing Suggestions

Alan Weiss

Send your message in all media: blog, newsletter, video, podcast, teleconference, webinar, livestream—anything not requiring physical presence. Ensure your value is ecumenical, and applicable in almost all industries and professions. Set up your own livestream operation, either in a part of your home or a local studio.

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Outsourcing is a sure bet for financial services in 2023

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These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. A recent poll suggests that financial services leaders see several items as the top CX issues facing the industry. The CX industry has struggled to retain talent,” says Dukes.

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12 Best Small Consulting Firm Websites

Tsavo Neal

Credit union prospects typically learn about our programs on our website and then sign up to attend a monthly webinar. Echelon Front Jamie Cochran, Director of Operations at Echelon Front. We work with leaders, companies, and organizations in every industry and at every level. All of our new business comes through our website.

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4 CX changes to prepare for as the public sector embraces the cloud

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Customer experiences have transformed seemingly overnight, with enhanced digital tools and technology, work-from-home operations, and empowered customers. These changes, while led by private industry, are now expected in government services as well.