Harvard Business

SEPTEMBER 20, 2018

While we all want to find a level of meaning and purpose in our work, often, some fraction of our time has to be spent doing tasks that have no intrinsic meaning and serve no deeper purpose than helping to keep the workplace trains running. To Retain New Hires, Make Sure You Meet with Them in Their First Week. Dawn Klinghoffer et al.

Management 36

Management How To Telecommunications Hotels 36

Wakeman Consulting Group: Dave's Blog

DECEMBER 16, 2022

Today, I’m going to use the lens of my upcoming teaching on brand management to share some tips to grow a brand after the World Cup capturing so many people’s attention. Do the associations your brand generate meet the expectations you want? Train customers to wait for a better deal. For you: Do your research. Kill profits.

Sports 59

Sports Marketing Research Strategy 59

Harvard Business

MAY 31, 2018

Checking into a hotel for a conference several years ago, I asked the receptionist where I could get some dinner. There was no restaurant in the hotel, I was told; my only options were ordering delivery from a fast-casual chain or a pizza joint. Eric Raptosh Photography/Getty Images.

Travel 28

Travel Data Hotels Exercises 28

NeoAcademic

MARCH 11, 2020

The administrative office (affectionately referred to as “the AO”) is roughly a dozen people that keep the lights on and manage all of the technical aspects of running a many-thousands-person large non-profit organization. Conference hotel contracts typically require the organization booking them to guarantee 75% of rooms.

Insurance 40

Insurance Insurance Conference Hotels 40

Harvard Business

APRIL 18, 2017

I started a boutique hotel company when I was 26 and, after 24 years as CEO, sold it at the bottom of the Great Recession, not knowing what was next. But I was an “old-school” hotel guy and had never used Airbnb. Management theorist Peter Drucker was famously curious. That’s when Airbnb came calling.

Industry 53

Industry Hotels Emotional Intelligence Meeting 53

Harvard Business

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Later, he privately told me he was thinking of leaving the hotel. And something was wrong. Our fine dining restaurant was on the brink of losing its hard-won Michelin rating. Sponsored by Accenture.

Operations 29

Operations Hotels Case Interview Finance 29

Harvard Business

SEPTEMBER 1, 2016

Maintaining an obsession with the front line—where the company meets the customer—is fundamental to achieving sustainable growth. Our management meetings became long report-outs of all these 10-step programs, and we stopped talking about the customer or what we were trying to do to change our industry.

Company 32

Company Hotels Emotional Intelligence Healthcare 32

Women in Consulting

MARCH 25, 2014

Oh, and they will pick you up at the airport for free, take you on a tour of Zappos and then back to your hotel. When they needed to staff up a service center, he went about it in a whole new way: no JDs, no interviewing, no hiring managers. Consulting Training and Education' Nicely done marketing! By: Jennifer LeBlanc.

Conference 108

Conference Deloitte Hotels Education 108

Harvard Business

JUNE 14, 2017

One stumbling block is that company policies and benefits aren’t clear — either to employees or their managers. Given the corporate climate, she felt enormous pressure to attend the company’s annual sales meeting, which meant leaving her 14-week-old son at home. Ask, Advocate, and Organize.

Travel 31

Travel Hotels Transportation Policies 31

Harvard Business

SEPTEMBER 29, 2016

Each time a traveling executive opens spymail, they reveal a wealth of private information — their current location, the time of day they read their email, the hotel at which they are staying. Say, for instance, an executive opens a spymail while meeting with a supplier in a politically, economically, or socially unstable country.

Travel 28

Travel Training Training Data 28

Harvard Business

JUNE 13, 2016

As we move from one hotel chain to another and order the same Starbucks drink in London that we do in Shanghai or Tokyo, it can feel like just another business trip as opposed to a personally meaningful cross-cultural adventure. Managing Across Cultures. Too often, these whirlwind treks leave us numb. It must experiment and innovate.

Travel 28

Travel Culture Hotels Meeting 28

Harvard Business

FEBRUARY 1, 2017

A stark reality recently crept up on Zipcar: It had designed its entire customer experience as a desktop-and-laptop experience, so it didn’t have a way to sign up, service, and help members manage their memberships from their phones. Employees were invited to a meeting where leadership discussed its mobile business imperative.

Culture 28

Culture Talent Industry Financial 28

Harvard Business

FEBRUARY 19, 2018

Down the road in Santa Clara, California, room service robots are being designed that can navigate a hotel’s floor plan and interact digitally with its elevator and phone systems to deliver towels and beverages to guests. Applying this simple heuristic will help managers avoid a broad array of common-sense technological transgressions.

Banking 36

Banking Efficiency Retail System 36

Management Consulted

FEBRUARY 23, 2014

By way of a quick words-only recap, we made our way back to Duke and got to train 30 eager sophomores and juniors preparing for their first interview season. It was a beautiful Sunday, and the only real excitement was the day before – we got evacuated onto the lobby level of our hotel with 80MPH+ winds and major tornado warnings.

Case Interview 179

Case Interview Interviews Consulting Hotels 179

Women in Consulting

DECEMBER 25, 2017

At regular meetings, you notice one of your best project managers sitting in the corner with their arms crossed, refusing to take part in the conversation in any way. Your office manager looks frustrated, and you don’t even want to approach unless it’s a total emergency. Poor training. Violated work-life balance.

How To 90

How To Training Training Travel 90

Jerry Fletcher

MARCH 13, 2021

If you’re a manager that means both the management team you are a part of and your direct reports. Not a manager? I was fortunate enough to meet Tony Simons of Cornell University just as his book, The Integrity Dividend was being published. Tony had the staff rate managers on six different trust factors.

Marketing 59

Marketing Consulting Hotels Productivity 59

Harvard Business

JUNE 22, 2017

Leaders and managers learn to keep their eyes and ears on what’s most important — the real experiences of real people. At JetBlue University, the training site for new and returning JetBlue employees in Orlando, Florida, orientation is upbeat, emotional, and often story-driven. Especially when they’re true.

Transportation 34

Transportation Hotels Culture Video 34

MishTalk

JANUARY 7, 2014

The possibility awaits, and many would pay for the experience, without going through the cold and training of being there. The conference hotel is a fun place in and of itself. Mike "Mish" Shedlock [link] Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management.

Conference 67

Conference Video System Hotels 67

MishTalk

JANUARY 15, 2014

Education and training are the keys to increasing wealth on a sustainable basis and the U.S. The conference hotel is a fun place in and of itself. Mike "Mish" Shedlock [link] Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. Developed countries, including the U.S.,

Conference 69

Conference Government Education Marketing 69

Harvard Business

DECEMBER 8, 2016

Rogier hadn’t once mentioned holacracy or self-managed teams, even though the executive team and the board had been talking for months about transitioning to just such a system at the global construction company. Rogier Maes, the CEO of Contect, wrapped up his year-beginning speech to all the company’s employees.

Case Study 28

Case Study Case Studies Study Construction 28

Confessions of a Consultant

MAY 28, 2017

Personal Story: When I started working as a management consultant, we operated from a shared office on Northumberland Road in Ballsbridge. Some companies now use a Hot Desk system where people don’t have individualized spaces but ‘plug and play’ from a free slot – in much the same way as we rent hotel rooms for a single night.

Exercises 40

Exercises System Banking Talent 40