Harvard Business

MAY 8, 2018

Our research , which focused on CEO succession in the American health care system, examined the impact of CEO succession on productivity and efficiency. The result of frontier analysis is an index for each firm describing its efficiency at transforming inputs into outputs relative to the best performers operating at comparable scale.

Study 28

Study Productivity Efficiency Analysis 28

Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e.,

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

JANUARY 2, 2018

Start by basing your social strategy on business objectives, then follow that by thinking about target market, social media platforms, tools, and metrics. Don’t simply set goals for higher follower or engagement metrics in the brand’s current social media accounts.

Media 47

Media ROI Company Metrics 47

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” Accountability is vital to the efficiency of the process.

System 39

System Healthcare Metrics Operations 39

Harvard Business

JULY 19, 2018

One review of methodologies concluded that, management researchers “…do what they know, what they have done, what is efficient and easier, and what is rewarded (i.e., Metrics that capture the extent to which research achieves these goals could be additional ways to assess scholarly impact.

Research 40

Research Journal Metrics Ethics 40

Harvard Business

MAY 31, 2017

The financial health of the organization was the most important metric for management and governance to follow. Two years later, the follow-up IOM report, “Crossing the Quality Chasm,” reviewed other types of disappointing quality, including gaps in efficiency, effectiveness, timeliness, and patient-centeredness.

Comparison 45

Comparison Financial Report Data 45

Harvard Business

APRIL 19, 2016

Some companies increase their social media staff to offer live responses during big events like the Super Bowl or the Grammys, but then they return to predominately one-way social media or content marketing. Develop a social care team that can address all areas of social information efficiently and effectively.

Media 28

Media Marketing Software Efficiency 28

Harvard Business

APRIL 9, 2018

For two weeks, I tracked, recorded, and categorized every email I received, splitting them into categories like “messages from my assistant” and “client communication” and “networking or event invitation.” Using that metric, only 10.5% Each “yes” leads to more work.

Case Interview 41

Case Interview Exercises Interviews Metrics 41

Organizational Talent Consulting

AUGUST 7, 2023

However, significant events like a company merger or acquisition can make organizational culture differences noticeable. Company cultures centered on efficiency thinking have flooded the marketplace with low-cost, widely available products and resulted in tremendous waste and social issues (Brown, 2009).

Culture 52

Culture Financial Leadership Deloitte 52

Women in Consulting

MARCH 25, 2014

Her talk was about “the third metric” in measuring success beyond money and power. All functions were represented at the all-day event and then discussed each person from a holistic perspective. 100% recruiter efficiency. She was insightful, real, vulnerable and inspiring. The results? 27% reduction in cost to hire.

Conference 108

Conference Deloitte Hotels Education 108

Harvard Business

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. What is the cause and effect of specific types of investment — for example, leadership development, large group events, and communications cascades?

Change Management 28

Change Management Data Company Management 28

1 to 1

MAY 3, 2013

Industry Events. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Industry Events. White Papers. 1to1 Case in Point. 1to1 Executive Dialogue. Sponsorships.

Media 37

Media Metrics Advertising Trends 37

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J. Develop metrics around technology deployments that are noted above.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

JUNE 19, 2017

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency.

Agile 28

Agile Software Case Interview Video 28

Harvard Business

APRIL 26, 2017

Even in healthier financial times, such as now, firms often downsize because it is seen as a way to reduce costs, adjust structures, and create leaner, more efficient workplaces. Many of these effects may have long-term consequences, like reduced innovation, that are not captured in short-term financial metrics.

Company 28

Company Balance Sheet Resources Financial 28

MishTalk

JANUARY 21, 2014

The golden decade of trade growth was probably a one-off event. It increases growth potential through higher efficiency. Moreover, Japanese stocks are a relative value compared to most things, and arguably an outright value play as well, taking into consideration metrics like book value, debt levels, and PE ratios.

Information Technology 74

Information Technology Information Technology Financial Policies 74

Harvard Business

MARCH 6, 2018

As a test case, we decided to use the ML model we built to predict the performance of software projects against a host of delivery metrics. Using historic data from software projects, it trains a machine learning-based model to predict, weeks in advance, whether a problem is likely to occur. Training the model.

Software 28

Software Data Accenture Engineering 28

Harvard Business

DECEMBER 9, 2016

And we chose providers willing to open up their schedules to see patients virtually, either more efficiently during their clinical hours or during their non-clinical time. Insight Center. Innovating for Value in Health Care. Sponsored by Medtronic. Exploring cutting edge ways to lower costs and improve quality.

Healthcare 28

Healthcare Video Efficiency Consulting 28

Harvard Business

OCTOBER 21, 2016

These unpriced natural capital costs are generally internalized until events like floods or droughts cause disruption to production processes or commodity price fluctuation. Since 1994, Dow has invested nearly $2 billion in improving resource efficiency and has saved $9.8 Attracting and Engaging Employees.

Study 28

Study Efficiency Productivity Operations 28

Harvard Business

AUGUST 8, 2016

Increasingly available high-quality surgical instruments, greater knowledge of potential complications, and widespread sharing of best practices made surgery more effective and efficient. Organizing for high reliability involves attending to not only the culture of a surgical team or health care organization (i.e., They rescued more.”

Operations 28

Operations Research System Culture 28

Tsavo Neal

JANUARY 25, 2018

Conducting Webinars or Other Online Educational Events. Attending Conferences, Trade Shows, or Other Networking Events. Conducting Webinars or Other Online Educational Events. Sponsoring a local or online event can be a great networking and marketing opportunity for your business. Partnership Marketing. Email Marketing.

Consulting 68

Consulting Advertising Case Interview Conference 68

Harvard Business

MARCH 27, 2017

Organizations are also using these tools to improve maintenance, infrastructure planning, water conservation, and customer service (including repair efficiencies and pricing). A water authority in Australia, which deployed a software solution for improving network efficiency, is a case in point. As one U.S.

Industry 28

Industry Data Efficiency Tools 28

Harvard Business

MARCH 8, 2018

Improved access is another potential benefit, as telehealth tools can free up time for providers to see new and more complex patients in-person by efficiently moving more routine visits out of the office. These are all very different strategic needs requiring different implementation approaches and performance metrics.

Retail 28

Retail Strategy Strategy Strategy& 28

Harvard Business

APRIL 20, 2016

Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. Software doesn’t simply make existing products smarter or existing processes more efficient; it enables new models of delivery, engagement, and innovation that are far more productive and informative than the old.

Software 28

Software Company Intellectual Property Airlines 28

Harvard Business

OCTOBER 17, 2016

Companies trying to create a culture of innovation often seem to rely on office decor like ping-pong tables tables or multi-colored bean-bag chairs, or one-off events like hackathons. Vincent Tsui for HBR. But most of us who want to be more innovative would like to do so in our day-to-day work. What should we be focusing on?

Culture 28

Culture Research Metrics Resources 28

Harvard Business

JANUARY 5, 2017

Critics across the political spectrum have said that fake news and cyberattacks played a big role in determining the course of events. But in the last two contests in which Hillary Clinton has participated, the 2008 primary and the 2016 election, she won on most of these metrics — and lost the elections. Spillovers.

Media 40

Media Advertising Metrics Productivity 40