Remove Efficiency Remove Events Remove Metrics Remove Operations
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Why CEOs Should Share Their Long-Term Plans with Investors

Harvard Business

But such a change would probably not change how resources are allocated or businesses operate. We then scored the quality of disclosure based on whether there is no disclosure, generic disclosure, backward-looking metrics, or forward-looking metrics for a category.

Metrics 37
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A Study of Hospitals Found That Outsider CEOs Make Their Organizations More Productive in the Long Run

Harvard Business

Our research , which focused on CEO succession in the American health care system, examined the impact of CEO succession on productivity and efficiency. The result of frontier analysis is an index for each firm describing its efficiency at transforming inputs into outputs relative to the best performers operating at comparable scale.

Study 28
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How a U.S. Health Care System Uses 15-Minute Huddles to Keep 23 Hospitals Aligned

Harvard Business

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” CAPTION TEXT HERE/Getty Images.

System 39
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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e.,

Metrics 49
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How U.S. Health Care Got Safer by Focusing on the Patient Experience

Harvard Business

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. The financial health of the organization was the most important metric for management and governance to follow. Insight Center.

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Keeping Human Stories at the Center of Health Care

Harvard Business

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J. We also need to give patients a voice in how health care is delivered.

Metrics 28
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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. What is the cause and effect of specific types of investment — for example, leadership development, large group events, and communications cascades?