Johanna Rothman

MARCH 30, 2020

In my experience, if you don't offer people autonomy for their work, they will game the system. See the Flow Efficiency series.) As a manager, while you might have a bunch of metrics, most of those measures don't help you manage. ( You don't need too many metrics if you can see visible progress.

Management 92

Management Agile Metrics Video 92

1 to 1

MARCH 28, 2022

In addition to greater flexibility, gig workers are less restricted by geographic limits, reducing the need for physical infrastructures reduces costs and increases efficiency. Adjust your perspective on strategies for gig workers to build programs that successfully engage your workforce and promote loyalty in a short-term work culture.

How To 52

How To Metrics Talent Policies 52

Johanna Rothman

MARCH 30, 2020

In my experience, if you don't offer people autonomy for their work, they will game the system. See the Flow Efficiency series.) As a manager, while you might have a bunch of metrics, most of those measures don't help you manage. ( You don't need too many metrics if you can see visible progress.

Management 52

Management Agile Metrics Video 52

Harvard Business

NOVEMBER 16, 2016

Karen’s communication, and others like it, represent a success for us: We had built a system to assure that we encouraged criticism – in essence inviting patients to speak their minds – so that we could learn and improve. Correct care is not some absolute invariable value.

System 28

System Healthcare Financial Construction 28

Harvard Business

OCTOBER 8, 2018

Some dysfunction may always exist in our health care systems. We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

JUNE 18, 2018

So healthcare leaders have long wondered: what’s the best way to change clinicians’ behavior and improve their quality and efficiency of care? When it comes to changing clinician behavior, leaders have to think more broadly about the local organizational culture clinicians work in. A Stronger Focus on Culture.

Healthcare 28

Healthcare Culture Guidelines Financial 28

Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. In later stages you’ll want people who think about how to scale through process, training, and systems. Your business model is still in flux, and flexibility is more valuable than efficiency and cost savings.

Metrics 47

Metrics Engineering Efficiency Operations 47

Effective Managers

JUNE 9, 2021

I think of these organizational systems in three buckets: the structural elements such as business models, strategy and organization design. the outcome measures, which are culture, performance metrics and ultimately profit, the people measures – how well we use our people to execute our strategy and achieve our outcomes.

Consulting 52

Consulting Enterprise Industry Leadership 52

Harvard Business

JULY 19, 2018

respond to those incentives will have limited generalizability, and may not be at all relevant in most work contexts or in other cultures. One review of methodologies concluded that, management researchers “…do what they know, what they have done, what is efficient and easier, and what is rewarded (i.e.,

Research 35

Research Journal Metrics Ethics 35

Harvard Business

AUGUST 24, 2016

Whether you’re a corporation, a nonprofit or a government agency, chances are that your approach to customer relationships at a system-wide level begins and ends with CRM (customer relationship management) software — yet its implementation rarely does much to foster real relationships.

Metrics 28

Metrics Software Sales Tools 28

Martinka Consulting

FEBRUARY 5, 2020

Customers (efficiency vs. make more calls) Yes, we can! While I can’t comment on the culture in all companies, I do know that many small family-owned businesses have owners who are coasting. They are doing very well, they aren’t working too hard, and they don’t want to disrupt the nice moneymaking system they have.

Cash Flow 40

Cash Flow Small Business Sports Talent 40

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects. Building Balanced Cultures. Metrics emphasized speed. Precision made it easy for managers to oversee their employees.

Metrics 39

Metrics Engineering Operations Sales 39

Harvard Business

OCTOBER 27, 2017

Capitalizing on the area’s abundant rainfall, the team installed a rainwater harvesting system. Companies with a strong sustainability program and culture attract and retain better talent who desire a sense of purpose and contribution to a greater good.

Company 42

Company Strategy Strategy Strategy& 42

Organizational Talent Consulting

APRIL 18, 2022

link] Most economists hold a belief that a more efficient workforce leads to competitive advantage and lowers the costs of goods and services. Selfless love cultivates an organizational culture where healthy and caring leader-follower relationships break down the adverse effects of our differences. Wayne Gretzky.

Leadership 52

Leadership Trends Journal McKinsey 52

Harvard Business

APRIL 6, 2016

For example, Ryan, LLC has been lauded far and wide (and rightly so) for how they transformed its successful but overly time-intensive workplace into an even more successful firm that now couples its high-performance culture with respect for time flexibility. Turnover plummeted; satisfaction, engagement, and financial performance soared.

Management 28

Management Metrics How To Construction 28

Harvard Business

JUNE 19, 2017

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency. Related Video.

Agile 28

Agile Software Case Interview Video 28

Harvard Business

JUNE 8, 2017

Purchasers of healthcare services encounter widely disparate charges across different healthcare delivery systems for equivalent surgical procedures, varying by up to 40%. Fewer than 5% of healthcare systems initially identified for participation in ECEN meet all of the quality requirements for consideration.

Healthcare 28

Healthcare System Insurance Insurance 28

LSA Global

MARCH 8, 2022

This fast growing financial services firm wanted to double revenue and increase efficiency by 50% while maintaining high levels of client satisfaction and employee engagement. Job Relevance. 98% Satisfaction. 124% Knowledge Gain. Net Promoter Score. Learn more about getting aligned.

Change Management 7

Change Management Financial Management Training 7

Harvard Business

MARCH 13, 2018

It’s why companies like Colorcon and Deloitte are giving their performance management systems an overhaul. The Command Maintenance Evaluation Team conducts these inspections semi-annually to assess administrative procedures and systems for maintenance, logistics, and communications. We were well served by all this collaboration.

Operations 32

Operations Exercises Conference System 32

Harvard Business

OCTOBER 9, 2017

A doctor’s medical toolbox and supply of best-practice guidelines, ample as they are, do not address a patient’s fears, grief over a diagnosis, practical issues of access to care, or reliability of their social support system. This work cannot happen in a vacuum of forced efficiency. A Way Forward.

Guidelines 36

Guidelines Efficiency System Meeting 36

Harvard Business

OCTOBER 23, 2017

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. Commercially available tools, such as culture IQ polls, sample groups of employees through a smartphone app on a daily or weekly basis to generate real-time insights. Developing these sorts of metrics will not be quick or easy.

Change Management 28

Change Management Data Company Management 28

Organizational Talent Consulting

AUGUST 7, 2023

An Examination of the Importance of Leadership Behaviors and Attributes on Shaping Culture Executive Summary Organizational culture is a critical factor in financially successful companies. But culture change is often overwhelming and elusive. Section three focuses on proven approaches to architect organizational culture.

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

NOVEMBER 23, 2016

Yet, a variety of financial and operational problems impeded success and we lacked a clear strategic path toward building the kind of coordinated care delivery system healthcare desperately needs. The organization had a strong community tradition and over 4,500 talented employees. He proposed that we try something new.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. Within the core business, digital technologies are fundamentally changing the way Honeywell creates and captures value for its industrial customers through new efficiencies and services that unlock new value.

Company 28

Company Operations Data Benchmarking 28

Harvard Business

AUGUST 8, 2016

It brought the idea of building a safer health system to the forefront of the public’s mind. Increasingly available high-quality surgical instruments, greater knowledge of potential complications, and widespread sharing of best practices made surgery more effective and efficient. Reluctance to simplify interpretations.

Operations 28

Operations Research System Culture 28

Harvard Business

MAY 5, 2016

This painful decision cost tens of thousands of jobs but proved strategically, organizationally, and culturally essential to the company’s future success. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX. But the past is merely a prologue.

Enterprise 28

Enterprise Metrics Retail Productivity 28

Harvard Business

OCTOBER 21, 2016

Nike embedded sustainability into its innovation process and created the $1 billion-plus Flyknit line, which uses a specialized yarn system, requiring minimal labor and generating large profit margins. The system also improves product quality by creating regulated growing conditions. Since its launch in 2012, Flyknit has reduced 3.5

Study 28

Study Efficiency Productivity Operations 28

Harvard Business

MAY 20, 2016

Even the best natural sellers need a strategy around target products and markets and a defined role, along with systems and processes to enable their success and align their efforts around common goals of customer and company success. programs for energizing people and reinforcing a sales culture that breeds success). Organization.

Sales 34

Sales Talent Operations Efficiency 34

Harvard Business

OCTOBER 17, 2017

As a large team cares for patients, clear and efficient pathways for communication and workflows are necessary to ensure the patient experience is as seamless and organized as possible. Still, these metrics have yet to include broader measures of wellness such as academic achievement, involvement in crime, or job outcomes (i.e.,

Metrics 33

Metrics Efficiency System Development 33

Harvard Business

JUNE 26, 2017

In that same Wired piece: …what began with aesthetic judgments of the digital renderings—the Los Angeles Times’ architecture critic called the Ring a “retrograde cocoon”—has lately turned to social and cultural critiques. Enduring Value Beyond Efficiency. The ring is a curved glass façade.

Real Estate 28

Real Estate System Software Efficiency 28

Harvard Business

MARCH 27, 2017

But in the culture of firefighting that had developed at the company, decisions were treated in isolation or in response to day-to-day developments in the business. Such decisions require addressing complex organizational challenges such as multiple, often-conflicting stakeholders with differing values, experiences, or cultural needs.

Exercises 28

Exercises Productivity Efficiency Methodologies 28

Harvard Business

OCTOBER 16, 2018

Fourth, they’re activating the digital organization—taking advantage of the new digital tools that are available in the market, to work in very different ways and to leverage those digital technologies to create efficiency. Because a great culture and beautiful words and wonderful sentiment are just not enough.

Deloitte 32

Deloitte Consulting Data Talent 32

Progressus

OCTOBER 25, 2023

Workforce Strategies Need to Change From relationship-building and recruiting to billing, culture, and the use of new technologies, workforce strategies across the entire organization are changing in big ways to cope with the impact of disruption. It should be a symbiotic relationship.

Data 52

Data Agile Tools Talent 52

Harvard Business

DECEMBER 13, 2016

health care’s movement away from the traditional fee-for-service system to one that is based on value, paying providers on the basis of the quality of outcomes achieved for the money spent. Develop a complete understanding of the system. Republican control of the White House and Congress won’t change the U.S.

Case Interview 28

Case Interview Insurance Insurance System 28

Harvard Business

MARCH 9, 2017

These capabilities might seem like nice things to have, the metrics useful to measure. This is a challenge for businesses that have come to depend on the harmonized rules of the international trading system in order to do business. It’s the practicalities that make it difficult. But such trust doesn’t spread very far.

System 29

System Accenture Data Transportation 29