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Happy customers are closer than they appear

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The automotive industry has been on a roller coaster ride of profit and loss in recent years. At the start of the COVID-19 pandemic, automotive sales tumbled in 2020 before surging demand and a global chip shortage sent prices skyrocketing in 2021. This article first appeared in the Customer Strategist.

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Oliver Wyman interview preparation: the inside story

Management Consulted

At its start, Oliver Wyman capitalized on the deregulation of the financial services industry. Mercer (with Oliver Wyman) developed the number of industries served and capabilities expertise, and after a period of exponential growth eventually chose to make Oliver Wyman the catch-all name for anything MMC but non-human resources focused.

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Customer intent is a treasure trove of actionable data hiding in plain sight

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TTEC identified the top reasons (intents) customers contact companies across different industries for customer support. What the company found was that refund and replacement inquiries were most common among industries such as retail, public sector, automotive, and manufacturing.

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Accenture Careers

CaseInterview.com

The Health and Public Service operating group focuses on those industries. The Products Operating Group concentrates on Air Freight & Travel Service, Automotive, Consumer Goods & Services, Industrial Equipment, Infrastructure & Transportation Services, Life Sciences, and Retail. Finance and Performance Management.

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Hard Questions on Our Transition to Driverless Cars

Harvard Business

Given how central automotive transportation is to our cities, commerce, and daily lives, saying that AI will change life as we know it is no understatement. By eliminating the driver altogether, businesses could slash costs by as much as 60%, depending on the industry. How it will impact business, industry, and society.

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2024 Events for Project Managers, Business Leaders, and Industry Professionals

Epicflow

Check out our selection of events for project/resource managers, business leaders, and industry professionals, which will provide you with valuable insights into recent trends and challenges, networking opportunities, and contribute to your professional development.

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Breaking down the M&A Case Study

Tom Spencer

Can the buyer easily finance the acquisition? Mergers are common in the automotive industry and usually motivated by a central reason. It is important to have a good understanding of what’s motivating the purchase of the target and whether the buyer has adequate financial resources. What’s the acquisition rationale?