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Is Stress Killing Productivity? Here's How Leaders Improve Efficiency & Wellbeing

Organizational Talent Consulting

It can be productive, motivating you to innovate, or draining, leading to burnout. Manufacturing organizations like General Motors report spending more on healthcare than they do on raw materials for their products. Resetting normal: Defining the new era of work 2021[PDF]. Organizational Talent Consulting.

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Before You Plan for 2021, Do this 2020 Review

Consulting Matters

We're coming up on the end of the year and it's time to review what worked and didn't so we can come up with plans for 2021, right? If you want to say a big, fat "buh-bye" to the craziness of 2020 and a big hello to having 2021 be the year where your results are totally in FLOW, this video is must-watch. That type of planning is OUT.

Exercises 156
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Before You Plan for 2021, Do this 2020 Review

Consulting Matters

We're coming up on the end of the year and it's time to review what worked and didn't so we can come up with plans for 2021, right? If you want to say a big, fat "buh-bye" to the craziness of 2020 and a big hello to having 2021 be the year where your results are totally in FLOW, this video is must-watch. That type of planning is OUT.

Exercises 156
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2021 hindsight: What the market got wrong about CX this year

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A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” 2021 prediction: Employees will be eager to return to the workplace. 2021 prediction: The economy will bounce back post-pandemic, just as quickly as it declined.

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

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Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday.

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How to Identify and Accelerate the Right Leadership

Organizational Talent Consulting

Whether due to unclear expectations or a lack of talent visibility across the organization, a disparity of perceptions is dangerous. Fair and robust talent calibration meetings present a meaningful solution for identifying the right leadership. Having a strong leadership pipeline is a talent magnet and competitive advantage.

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Leadership: Why Gratitude Really Matters Now

Organizational Talent Consulting

reduced productivity. Resetting normal: Defining the new era of work 2021 [PDF]. The Mayo Clinic found that the personal and organizational side effects of stress include: broken relationships. substance abuse. depression. decreased customer satisfaction. increased employee turnover. Stress is an emotional contagion. The Adecco Group.