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2021 hindsight: What the market got wrong about CX this year

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A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” 2021 prediction: Employees will be eager to return to the workplace. 2021 prediction: The economy will bounce back post-pandemic, just as quickly as it declined.

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The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. Production performance. Programs and staff grow. What is “center-led”. Impact on cycle-time.

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What is the Professional Services Industry All About?

Progressus

And —rather than selling physical products, they deal in less tangible resources like time, insights, and expertise – billed either by hour or by project. Talent Marketplaces Talent marketplaces connect organization with on-demand talent like independent consultants or experts with skills outside of their core business model.

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Digitalization of Aerospace Engineering: Main Difficulties and Ways to Overcome Them

Epicflow

In today’s changing and uncertain world, aerospace engineering companies are seeking the ways to design and develop new products faster and with less cost. As a result, it increases productivity, minimizes risks, improves product quality, and reduces production time. . Digital thread. Internet of Things .

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

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Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday.

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