Why Did This Happen? Or: Who Did This?
Alan Weiss
FEBRUARY 1, 2022
When I see something amiss at a client, I don’t look for blame, I look for cause. Finding a “scapegoat” merely makes people think the issue is resolved, but in actuality, the problem remains. Cause, not blame. Such a simple concept, but usually reversed, especially in poorly run operations and in government.
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