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Using the Right Performance Metrics: Watch out for P&Ls

Kates Kesler

Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept. For a simple comparison, consider this sports team analogy.

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Wearable Technology in Healthcare

Tom Spencer

2 As questions on how to rein in increasing healthcare costs continue to mount, and politicians focus on passing legislation and targeting the pharmaceutical industry, a possible solution may be wearable health devices. The study also anticipated that over 25 years, these devices could help decrease healthcare costs by $200 billon.

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Putting Humans at the Center of Health Care Innovation

Harvard Business

The healthcare industry has long relied on traditional, linear models of innovation – basic and applied research followed by development and commercialization. An alternative emerging at healthcare institutions worldwide is human-centered design and co-creation, a set of approaches that can accelerate and humanize healthcare innovation.

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Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Transportation is what we do,” he added.

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How a U.S. Health Care System Uses 15-Minute Huddles to Keep 23 Hospitals Aligned

Harvard Business

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. But the scale at Intermountain Healthcare, where more than 2,500 huddles occur every morning, makes it especially illuminating and instructive.

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Using AI to Improve Electronic Health Records

Harvard Business

Electronic health record systems for large, integrated healthcare delivery networks today are often viewed as monolithic, inflexible, difficult to use and costly to configure. splain2me/Getty Images. The most popular systems are often built around older underlying technologies, and it often shows in their ease of use.

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What the Data Tells Us About Immigrant Executives in the U.S.

Harvard Business

IT and healthcare are the two sectors with the highest concentration of foreign-trained executives of all ethnicities. Consumer Products and Banking and Finance are two other major concentration industries. Healthcare appears as the main sector of employment for executives (ca. Where do they work?

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