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The Barriers to Recruiting and Employing Digital Talent

Harvard Business

Finding digital talent is one of the biggest challenges facing companies today. Because these firms tend to have slim margins and cannot pay Silicon Valley salaries, many have had to get creative in their recruiting and employee development. Another common strategy we’ve seen is firms rushing to train internal talent.

Talent 30
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Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We We define our business as an experience business.

Report 26
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6 Organizational Culture Change Strategies

Organizational Talent Consulting

Southwest Airlines operates within an industry routinely made fun of for its poor customer service; however, it is known for the opposite. Talent management decisions can be viewed as a more subtle nuance to culture change because decisions are influenced by explicitly stated criteria and unstated value priorities.

Culture 76
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Automation Will Make Us Rethink What a “Job” Really Is

Harvard Business

Which jobs should remain within the company, and which should be accessed via talent platforms, or perhaps shared with peers, or even competitors? Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. What set of skills should companies invest in?

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Multi-Faceted May Equal Multi-Stupid

Henman Performance Executive

Everyone wants lower cost airlines, but unless the airline has done its homework, chances are it will end up in a low-cost war with Southwest and lose its uniform shirt. Exceptional performance starts with talent, but then the discipline to develop the talent takes over and explains ultimate excellence.

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How Companies Are Using Simulations, Competitions, and Analytics to Hire

Harvard Business

Contrast this model to the one that most companies use to source new talent. ” Organizations whose success is determined entirely by the quality of their talent—sports teams, orchestras, comedy groups—have long realized that these tools are not sufficient to their challenge. Competitions. The winner?

Company 28
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The Barriers Big Companies Face When They Try to Act Like Lean Startups

Harvard Business

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. A faster cycle time for developing ideas.

Company 28