Remove Airlines Remove Development Remove Productivity Remove Talent
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The Barriers to Recruiting and Employing Digital Talent

Harvard Business

Finding digital talent is one of the biggest challenges facing companies today. Because these firms tend to have slim margins and cannot pay Silicon Valley salaries, many have had to get creative in their recruiting and employee development. Another common strategy we’ve seen is firms rushing to train internal talent.

Talent 29
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Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience.

Report 26
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6 Organizational Culture Change Strategies

Organizational Talent Consulting

Southwest Airlines operates within an industry routinely made fun of for its poor customer service; however, it is known for the opposite. Talent management decisions can be viewed as a more subtle nuance to culture change because decisions are influenced by explicitly stated criteria and unstated value priorities. Bausch, A., &

Culture 76
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The Barriers Big Companies Face When They Try to Act Like Lean Startups

Harvard Business

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. A faster cycle time for developing ideas.

Company 28
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Multi-Faceted May Equal Multi-Stupid

Henman Performance Executive

Everyone wants lower cost airlines, but unless the airline has done its homework, chances are it will end up in a low-cost war with Southwest and lose its uniform shirt. Exceptional performance starts with talent, but then the discipline to develop the talent takes over and explains ultimate excellence.

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The Problem of Bolt-On Acquisitions in a Digital World

Harvard Business

At MyEdu, we had developed a college student profile product, and Blackboard – one of the largest educational software companies in the world – purchased our company to supplement their existing product portfolio with this rich new capability. It might be to buy talent. I was at a startup that got acquired.

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Does Your Company Know What to Do with All Its Data?

Harvard Business

Each presents distinct opportunities for profit and competitive advantage, from product improvements to new revenue streams to possible industry game changers. Innovate products, services, and processes. Use data to uncover hidden insights, and use those insights to create or improve products, services, and processes.

Data 30