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Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. The Container Store offers its employees competitive pay and benefits, as well as a strong focus on training and development.

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How to Evaluate Your Marketing Team

Prudent Pedal

In my last post, How to Evaluate Your Marketing Leader , I laid out a rubric for managing partners to assess the performance of their marketing leaders. My approach delineated between my two schools of marketing thought in the professional services world–the Productivity School and the Growth School. Be a leader.

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8 Reasons that May Cause You to Loose Customers

Tom Spencer

Few people are in the habit of looking for a gap in the market or trying to identify an unsatisfied need. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. From airlines to banks we experience this all the time. You are not transparent or operate in bad faith.

Banking 88
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8 Issues that May Cause You to Lose Customers

Tom Spencer

Few people are in the habit of looking for a gap in the market or trying to identify an unsatisfied need. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. From airlines to banks we experience this all the time. You are not transparent or operate in bad faith.

Banking 78
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5 reasons to choose strategy consulting over financial advisory consulting

Management Consulted

Instead, we’re exposing the “real world of consulting” to help you cut through firms’ marketing pitches so you can see the day-to-day difference and long-term impact of your work in both consulting fields. 4) Strategy consulting firms offer training that is modeled at top global business schools like HBS and Stanford.

Financial 252
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6 Organizational Culture Change Strategies

Organizational Talent Consulting

Southwest Airlines operates within an industry routinely made fun of for its poor customer service; however, it is known for the opposite. Google has faced many challenges on its path to becoming the 5th most valuable company by market capitalization in the world. Businesses have to reinvent themselves to grow and adapt to changes.

Culture 76
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Top 10 Consulting Firms in the Middle East

Management Consulted

However, due to its rich history in the region, the firm knows the market deeper, better, and has the best government and private sector relationships. Deloitte has received many awards such as Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence award. McKinsey at #4?