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2021 hindsight: What the market got wrong about CX this year

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A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” 2021 prediction: Employees will be eager to return to the workplace. 2021 prediction: The economy will bounce back post-pandemic, just as quickly as it declined.

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Free Yourself and Business from Market Myopia

Organizational Talent Consulting

Market myopia is the lack of ability to see the bigger picture. Here are three leadership practices to free yourself and your organization from market myopia. link] Escaping market myopia involves the leadership practices of strategic thinking, acting, and influencing. Then you might be suffering from market myopia.

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Leveraging Expert Guidance: When Starting a Business

Business Consulting Agency

In 2021 alone, over 4.4 Venture capital investments in startups reached a record high of $150 billion in 2021, indicating robust investor interest in emerging businesses. Remote Work : The COVID-19 pandemic accelerated the adoption of remote work, enabling startups to tap into a global talent pool and reduce overhead costs.

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Future of Work in the Making

Eupnea Management Consulting

New post-crisis limits for human talent and automation reshaping work What is the impact? The main actors are employers and their workforce but labour market changes have been driven by a plethora of external factors that extend well beyond the impact of the Covid-19 pandemic on our societies and businesses. What businesses need to do?

Talent 52
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A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. Businesses are looking to hire quickly, but they face a disjointed market. As the New York Times observed, “It’s a weird moment for the American economy.”

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Before You Plan for 2021, Do this 2020 Review

Consulting Matters

We're coming up on the end of the year and it's time to review what worked and didn't so we can come up with plans for 2021, right? What is IN is cultivating smart habits that keep you in tune with your market and allow you to respond to them with ease and confidence. This is our anti-planning guide for 2021. Take Action.

Exercises 156
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Before You Plan for 2021, Do this 2020 Review

Consulting Matters

We're coming up on the end of the year and it's time to review what worked and didn't so we can come up with plans for 2021, right? What is IN is cultivating smart habits that keep you in tune with your market and allow you to respond to them with ease and confidence. This is our anti-planning guide for 2021. Take Action.

Exercises 156