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2021 hindsight: What the market got wrong about CX this year

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A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” 2021 prediction: Employees will be eager to return to the workplace. 2021 prediction: The economy will bounce back post-pandemic, just as quickly as it declined.

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The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. And where they need to let go of decisions to create speed but also to develop talent.

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What is the Professional Services Industry All About?

Progressus

Professional Services Overview Professional services firms – such as IT professional services firms, marketing/PR firms, or legal or financial advisers – are at an inflection point. RingCentral data suggests that the professional services market — overall — is growing at a CAGR of 9.1% — and stands to hit the $8B mark by the end of this year.

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Digitalization of Aerospace Engineering: Main Difficulties and Ways to Overcome Them

Epicflow

So, every company that wants to stay competitive in the market must digitalize its processes sooner or later. . It’s important for aerospace engineering, as it can introduce agile engineering to a company. First, digitalization must be embraced sooner or later by every company – they simply won’t survive on the market without it.

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Reenergizing an organization and accelerating growth

Brimstone Consulting

Critical to strategy development was bringing the executive leadership team together and getting aligned on the Market Realities with customers (buyers and payers), competitors, suppliers/partners, macro-economic and regulatory, and the key strategic imperatives. Over two years, 10% of the organization’s top leaders participated.