AI Can Comb Through Your Data to Create More Compelling Customer Experiences
Harvard Business
JUNE 14, 2017
And yet front-line employees are still often left operating with data that’s “too little, too late.” Data is not always shared efficiently. In 2014, Sprint had a customer churn rate of 2.3% — twice as much as its biggest competitors. I had previously bought a mattress from them a year before.
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