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What is Social Customer Service?

Tom Spencer

Social customer service allows you to open everything up using a social platform like Telligent or Jive Software. Better visibility for customer queries via notifications, @tagging and #tagging. Social Customer Service platforms can be customised, which means you can create ‘groups’ focusing on specific products or themes.

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Friday Fusion: September 4th, 2020

Tsavo Neal

You are packaging up what you know to help your reader get their desired result, and slapping a price tag on it. You are personally helping your reader get their desired result, and slapping a price tag on your help. Are they typically hand-coded from scratch or do they use some sort of site-building software?

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Managed Desktop: The Best Ways to Update Apps

Kraft Kennedy

With Managed Desktop, we’re leveling the playing field and providing accessible desktop management to firms of all sizes, without the prohibitive price tag. DIY updating is a recipe for disaster, and the risk of not getting everything right on the first try is just too great. What could go wrong if you DIY?

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Do the Frogs Really Boil?

Martinka Consulting

The new owner found a $50 a month software package that did all of them at once, using information already in the system. Heck, many years ago a client doubled his (newly owned) business in two years and he said the main driver was an online ordering system to book jobs versus phone calls (and phone tag).

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How RPA, NLP and ML will create the virtual workforce of tomorrow

Tom Spencer

RPA, which stands for ‘ robotic process automation ’, is a technology that consists of software robots ( bots ) that can mimic a human worker performing operations on their laptops. RPA software is not part of an organization’s IT infrastructure. This in itself saves organizations millions of dollars.

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Consultant Marketing Automagiced

Jerry Fletcher

These days that kind of information is in databases manipulated by software for Customer Relationship Management (CRM). A hash tag (which started on Twitter) linked to a keyword makes the item you’ve tagged more visible on social media. They knew the purchases, ring sizes and preferences for both wives and mistresses!

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Epicflow Updates: Hardshell Data Security and Advanced AI-Powered Functionality for Flawless Project Portfolio and Resource Management

Epicflow

There are also tags in Epicflow that can be used to filter items and locally organize your tasks for an easier search of users, tasks, or projects. Tip: Use tags, competences, and attributes to match items for perfect resource allocation. And then distribute the load to someone else in the group.