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Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.

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Why CEOs Can’t Dance Redux

Rick Conlow

They operate in a bubble and do not attend the party. Among CEO top priorities are sales growth and profit. Customer loyalty generates sales growth and profit. Consider GM as a case study. According to management studies, a key reason leaders derail is that they do not communicate well.

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How to Better Sell Value

LSA Global

Does Your Sales Team Need to Learn How to Better Sell Value? Sales experts the world over tout the benefits of learning how to better sell value. Business sales training studies of both buyers and sellers report a recurrent theme – the importance of value. Create a Healthy, High Performing, and Aligned Sales Culture.

How To 36
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A Study of Hospitals Found That Outsider CEOs Make Their Organizations More Productive in the Long Run

Harvard Business

Prior studies have two common methodological limitations. We found that any type of leadership change will result in short-term adverse impacts on a firm’s operational efficiency, but outsider CEOs experienced a clear advantage in productivity gains. So which CEOs are “better”? Sponsored by Accenture Strategy.

Study 28
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What is Project Accounting?

Progressus

For those companies, project accounting is one component of several operational mechanisms used in controlling projects, maximizing project profitability, and ensuring customer satisfaction. Every aspect of your project, from project profitability to individual performance metrics is enabled by Microsoft’s Power BI.

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There Are Two Types of Performance — but Most Organizations Only Focus on One

Harvard Business

Bernstein studied assembly-line performance at a company he called “Precision.” Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely.

Metrics 42
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Impact-Based Corporate Training Design

LSA Global

And yet far too many businesses invest in corporate training without meaningful or agreed-upon success metrics. The closer the case studies, simulations, exercises, and role plays are to the learner’s actual work environment and challenges, the more learners will improve their confidence and competence on the job.