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Achieving Customer Experience Leadership

Rick Conlow

This customer experience training video will share the state-of-the-art in the field. Leaders focus more on their industry, finances, profitability, and marketing, they are not experts in helping customers. While it takes hard work and persistence, the formula for success is ever present. Most try and end up failing.

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Achieving and Sustaining Customer Experience Leadership

Rick Conlow

This customer experience training video will share the state of the art in the field. However, executives are focused on their industry, finances, marketing, and profitability. Rick shares in the customer experience (CX) training video how to improve the CX and your NPS scores in your company. Most try and end up failing.

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How to Build a Better Sales Playbook

LSA Global

What Is a Sales Playbook? Like a playbook in sports that plans for the most frequent and most important in-game situations, a sales playbook is a unique collection of sales scenarios, strategies, plans, tactics, and tools to help a sales team consistently win when the stakes are high. Sales Strategy. Sales Culture.

Sales 28
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What gives Charity Managers a leading edge? Balancing commercial management with a social heart

The Management Centre

Tell us about what prompted you to commission training for your managers across the Calico Group? Chris: The programme we implemented covered commercial thinking, finance skills, and innovation. It was really important to me that we took a partnership approach; I didn’t want an off-the-shelf commercial or sales training course.

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How to Improve Your Finance Skills (Even If You Hate Numbers)

Harvard Business

If you’re not a numbers person, finance is daunting. But having a grasp of terms like EBITDA and net present value are important no matter where you sit on the org chart. Stop avoiding finance because you’re afraid of numbers. Think of it this way, “Finance is the way businesses keep score.

Finance 28
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Management Consulting versus Investment Banking

Management Consulted

The cons of investment banking – the long hours, the repetitive and unengaging nature of the work, the lack of non-finance exit opportunities – mattered far more to me than a 6-figure salary. Call me biased, but I received the best years of business training possible in my time at McKinsey. 3 SKILL DEVELOPMENT. CONSULTING.

Banking 272
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How One Startup Developed a Sales Model That Works in Emerging Markets

Harvard Business

These challenges forced BioLite to reevaluate our approach and customize our sales methods to a market that demands an entirely different way of doing business. It was a good idea in theory, but ultimately it was too passive as a sales approach: Simply placing our HomeStove on a shelf did not lead to uptake. Here’s the thing.

Sales 28