Exploring Emotional Intelligence: Helping Managers Succeed

Gina Abudi

One of Abudi Consulting Group’s (ACG) clients, a pharmaceutical organization, has been working with ACG for the last year on a project to focus efforts on increasing the emotional intelligence of a key group of mid-level managers in their organization. The post Exploring Emotional Intelligence: Helping Managers Succeed appeared first on Gina Abudi. A Client Case Study – Part 1 of 3 – The 360 Assessment.

Using Strong Emotional Intelligence to Manage Conflicts: A Case Study

Gina Abudi

Many organizations focus on strengthening emotional intelligence (EI) of their management staff. Strong emotional intelligence enables us to avoid or reduce conflicts and to manage through them when they do occur. [.]. The post Using Strong Emotional Intelligence to Manage Conflicts: A Case Study appeared first on Gina Abudi.

Boost Your Emotional Intelligence with These 3 Questions

Harvard Business

This is especially true for the development of emotional intelligence because we can be blind to, not to mention biased about, how we express and read the emotional components of our interactions. Emotional Intelligence. Emotional Intelligence Has 12 Elements.

Exploring Emotional Intelligence: Helping Managers Succeed – Part 2

Gina Abudi

The post Exploring Emotional Intelligence: Helping Managers Succeed – Part 2 appeared first on Gina Abudi. Leadership 360 assessments client case study emotional intelligence management training people skills successful leadersA Client Case Study – Part 2 of 3 – The 360 Assessment Results. Read Part 1 of the case study. Findings from the 360 Assessment. 498 of 500 surveys were received.

Without Emotional Intelligence, Mindfulness Doesn’t Work

Harvard Business

After an intensive training in the practice, he was better able to stop himself when his impulse was to jump in and control, and instead adopt a more supportive style, letting subordinates take on more responsibility. These, it turns out, are what one of us (Dan) has described as core emotional intelligence competencies. This connection with emotional intelligence was underscored in the interviews Matt conducted with the study participants themselves.

Exploring Emotional Intelligence: Helping Managers Succeed – Part 3

Gina Abudi

The post Exploring Emotional Intelligence: Helping Managers Succeed – Part 3 appeared first on Gina Abudi. Leadership 360 assessments client case study Coaching emotional intelligence learning plans learning strategy management trainingA Client Case Study – Part 3 of 3 – Creating the Strategic Plan for L&D. Read Part 1 and Part 2 of the case study. The Plan for Learning and Coaching of Managers.

The Rise of AI Makes Emotional Intelligence More Important

Harvard Business

The booming growth of machine learning and artificial intelligence (AI), like most transformational technologies, is both exciting and scary. We’re talking about jobs, that, until the last few years, we couldn’t imagine being done without the participation of an actual, trained human being. Skills like persuasion, social understanding, and empathy are going to become differentiators as artificial intelligence and machine learning take over our other tasks.

Why Young Bankers, Lawyers, and Consultants Need Emotional Intelligence

Harvard Business

Over my 40-year banking career, I’ve learned that the critical distinguishing factor for advancing in the professional services is emotional intelligence (EQ). Emotional intelligence is the ability to monitor your own and other people’s emotions, to distinguish between different emotions and label them appropriately, and to use this information to guide your thinking and behavior. ” Emotional intelligence matters even more today.

Stop Complaining About Your Colleagues Behind Their Backs

Harvard Business

Collaboration Giving feedback Difficult conversations Emotional intelligence Digital ArticleICHIRO/Getty Images. In my coaching work with leaders and teams, I often ask my clients whether they engage in workplace gossip. More often than not, they respond, “of course not!”

Why Doctors Need Leadership Training

Harvard Business

Even though medical institutions have designated “leadership” as a core medical competency , leadership skills are rarely taught and reinforced across the continuum of medical training. impact of training on quality metrics) of their interventions. STOCK4B-RF/Getty Images.

What Self-Awareness Really Is (and How to Cultivate It)

Harvard Business

But when he had the chance to get candid feedback during a company training, he realized that he wasn’t focused enough on how he was showing up. In fact, this pattern existed for 19 out of the 20 competencies the researchers measured, including emotional self-awareness, accurate self-assessment, empathy, trustworthiness, and leadership performance. Managing yourself Psychology Emotional intelligence Digital ArticleArchi Trujillo/Getty Images.

The Power of Listening in Helping People Change

Harvard Business

In a recent paper , we consistently demonstrated that experiencing high quality (attentive, empathic, and non-judgmental) listening can positively shape speakers’ emotions and attitudes. Speakers in the good listening condition talked to a trained listener, who was either a certified management coach or a trained social-work student. We asked these trained listeners to use all their listening skills, such as asking questions and reflecting.

7 Skills That Aren’t About to Be Automated

Harvard Business

This is true whether the speaker is Albert Einstein imagining himself on a train nearing the speed of light to explain relativity or John F. ” In effective communication, story and fact, rhetoric and science intertwine to enlist the emotions of others to take action on a topic or an initiative. Emotional competence. The most basic level of emotional competence is being able to recognize the emotions at play in the context of analysis and action.

To Combat Harassment, More Companies Should Try Bystander Training

Harvard Business

Many provide anti-sexual harassment training. The Equal Employment Opportunity Commission in its 2016 task force report encouraged employers to offer bystander training, for one. ICHIRO/Getty Images.

Mindfulness Works but Only If You Work at It

Harvard Business

The latest trend in leadership development is mindfulness training. For example, does mindfulness training actually improve leadership capacities? Half of the participants received their training immediately and the other half received it later, but we measured key characteristics in both groups at the same times. By comparing the two groups’ results, we were able to discover what the effect of training really was.

Research: When Being a Humble Leader Backfires

Harvard Business

Companies can incorporate these skills into leadership training or coaching. Leading teams Emotional intelligence Creativity Digital ArticleHayon Thapaliya for HBR. There is a paradox when it comes to what we expect in leaders. On the one hand, we believe that effective leaders display humility — they bring out the best in others, are open to admitting their shortcomings and mistakes, and give appreciation and credit to their followers.

How Rudeness Stops People from Working Together

Harvard Business

Twenty-four medical teams from four neonatal intensive care units in Israel were invited to a training workshop designed to improve quality of care. As part of the training, the teams needed to treat a premature infant whose condition suddenly deteriorated due to a serious intestinal illness (it was only a simulation; no infant’s health was endangered). It’s not enough to frame norms; you have to train employees to understand and respect them.

Film 47

Forming Stronger Bonds with People at Work

Harvard Business

Professional norms dictate that it’s not safe to express too much emotion, making it hard to see pain. Attuning ourselves emotionally to patterns in our colleagues, and making ourselves more physically and psychologically available, makes us better at picking up on what’s happening. Organizations such as Accenture and EY are now offering training programs on how to inquire in ways that fosters compassion. Emotional intelligence Stress Psychology Digital Article

How to Bring Mindfulness to Your Company’s Leadership

Harvard Business

There is in fact very little data in relation to the impact of mindfulness training on leadership development. We need to know: Does mindfulness training actually “develop” leadership? So, does mindfulness training develop leaders? Emotional Intelligence. 3 Ways to Better Understand Your Emotions. It also points to what the ingredients of a mindful leadership training program should be. Mindfulness training is not a silver bullet.

When Your Boss Has an Angry Outburst, What Do They Do Next?

Harvard Business

The leaders were asked to assess their own abusive behavior and emotional experience toward their staff, while the staff were asked to report on their leaders’ constructive behaviors that day. Our research also encourages organizations to implement training programs to help managers improve their leadership and interpersonal skills and curb abusive behavior in the first place. Conflict Difficult conversations Emotional intelligence Psychology Digital Article

You Can Improve Your Default Response to Stress

Harvard Business

By understanding our personal pitfalls when it comes to responding to problems, we can shift our thinking and behavior to respond better and pay less of an emotional cost after the stressful event is over. Emotional Intelligence. 3 Ways to Better Understand Your Emotions. Experiencing consistent emotional spikes is also predictive of higher burnout and exhaustion , and guilt after you’ve made a decision. Emotional intelligence Stress Digital Article

Study 44

5 Ways to Boost Your Resilience at Work

Harvard Business

Factors that lead to resilience include optimism; the ability to stay balanced and manage strong or difficult emotions; a sense of safety and a strong social support system. of all emotional health cases in Employee Assistance Programs in 2014, up from 55.2%

Agile 53

To Recover from Failure, Try Some Self-Compassion

Harvard Business

To recover emotionally and get back on your feet, here’s an approach you can take: self-compassion. I’ve come to realize, however, that a component of mindfulness that is essential for emotional resilience is often overlooked. Self-compassion is consistently correlated with a wide range of measures of emotional well-being , such as optimism, life satisfaction, autonomy, and wisdom, as well as with reduced levels of anxiety, depression , stress, and shame.

What You Can Do to Improve Ethics at Your Company

Harvard Business

The senior leaders in the study told us that, in contrast to what corporate compliance officers would like us to believe, their organizations’ codes of conduct and ethics training wasn’t particularly helpful when it came to managing ethical dilemmas. Emotional intelligence can help you here. You also need emotional self-control: it takes courage to step away from the crowd and do the right thing. Ethics Emotional intelligence Digital Article

3 Ways to Better Understand Your Emotions

Harvard Business

Dealing effectively with emotions is a key leadership skill. And naming our emotions — what psychologists call labeling — is an important first step in dealing with them effectively. There are a variety of reasons why this is so difficult: We’ve been trained to believe that strong emotions should be suppressed. Or we’ve never learned a language to accurately describe our emotions. Consider the intensity of the emotion.

Agile 44

Coping with the Effects of Emotionally Difficult Work

Harvard Business

This contradicted prior research , led by our study’s lead author, where the majority of participants coped with the emotional stress of carrying out necessary evils by physically, emotionally, and cognitively withdrawing—essentially cutting themselves off from others’ pain.

Study 43

How to Offer Support to a Grieving Colleague

Harvard Business

We’re well-trained in doing through our work. In the video, she refers to nursing scholar Theresa Wiseman, whose research shows empathy to be the capacity to recognize others’ perspectives as their true experience, to recognize others’ emotions and articulate them, and to avoid judgment. When in doubt, offer your condolences in private, during a lunch break, or when your colleague doesn’t have to set aside their raw emotions and get into business mode.

Self-Awareness Can Help Leaders More Than an MBA Can

Harvard Business

Many large-scale studies have found that leadership based solely on MBA-trained logic is not always enough for delivering long-term financial and cultural results, and that it is often detrimental to an organization’s productivity. But if the linear MBA-trained logic becomes the sole focus — at the cost of other skills, like self-awareness and understanding others and the culture — the leadership approach is out of balance. Jessica Durrant/Getty Images.

Making Your Workplace Safe for Grief

Harvard Business

Some days are easier than others and emotional triggers can strike at the most unexpected times. ” Train emotional intelligence. This isn’t uncommon — with grief training lacking in most organizations, how would they know how to act? It’s critical for business leaders to make understanding grief part of other trainings that employees get on emotional intelligence, mindfulness, and so on.

Here’s What Mindfulness Is (and Isn’t) Good For

Harvard Business

By better understanding when mindfulness is the right approach, HR and training programs can better enhance both leader performance and employee wellbeing. When the amygdala, the trigger point for disturbing emotions like anger or anxiety, acts up, it signals the prefrontal areas to shut down. In fact, many sports teams now incorporate mindfulness into their training as a way to better harmonize their playing.

When You’re the Person Your Colleagues Always Vent To

Harvard Business

Emotional Intelligence. 3 Ways to Better Understand Your Emotions. But if handlers can recognize that they’re playing a role that is both highly valuable and burdensome, they can see their own emotional competence in a new light and recognize the signs of serious strain while there’s still something they can do about it. Do people come to you to unload their worries, emotions, secrets, or workplace problems?

Saying “No” to an Idea Doesn’t Have to Lead to Conflict - SPONSOR CONTENT FROM HBX

Harvard Business

People are much more likely to accept a “no” when they understand the train of thought that led to your response. Managing people Communication Emotional intelligence Conflict Sponsor ContentBy Patrick Mullane, Executive Director, HBX. If you, like me, have children, you’ve probably become convinced that the most common word in the English language is “no.”

How to Spot a Liar - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

“A strategic cue is a conscious strategy to reduce the likelihood of the deception being detected,” Van Swol explains, “whereas a nonstrategic cue is an emotional response, and people aren’t usually aware that they’re doing it.” That said, the researchers are quick to emphasize that linguistic cues are most definitely not a foolproof method of detecting lies, even among those who are trained to look out for them.

Most Doctors Have Little or No Management Training, and That’s a Problem

Harvard Business

And they receive little on-the-job training to develop skills such as how to allocate short- and long-term resources, how to provide developmental feedback, or how to effectively handle conflict – leadership skills needed to run a vibrant business. Emotional intelligence is an important skill to develop at this level. Dr. Bessler particularly valued the peer-to-peer training, which brought together leaders with similar challenges. Nicholas Blechman for hbr.

The Roles of Trust and Conflict in Commitment

LSA Global

It most often occurs in situations where teams are lacking in trust, have unclear roles and are deficient in emotional intelligence skills. This causes too many disagreements to get emotional, personal, abusive and accusatory. Blog New Manager Training Talent Management

Mood- vs. Goal-Based Decision-Making

CaseInterview.com

If your goal is to win a 10K race, but every day you choose to skip your training run, don’t be surprised when you don’t win. The key with all of this is to develop emotional self-awareness. However, if you’re unaccustomed to noticing your feelings and developing emotionally informed decision-making practices, you will have a much more difficult time in your career and life. Self sabotage comes from a lack of emotional self-awareness.

The 8-Point Leadership Checklist to Become a New Manager

LSA Global

They are emotionally intelligent and committed to providing learning opportunities and coaching for growth. Blog Management Development New Manager Training Performance ManagementEvery Company Has a Leadership Checklist to Become a New Manager.

Do Not Underestimate the Importance of Non-Technical Skills

LSA Global

But, even more importantly, they need to have the non-technical skills – the so called emotional intelligence and soft skills in order to effectively collaborate with others in a way that makes the whole greater than its parts. The Importance of Non-Technical Skills.

Designing AI to Make Decisions

Harvard Business

Kathryn Hume, VP of integrate.ai, discusses the current boundaries between artificially intelligent machines, and humans. is able to accomplish some tasks that humans might need a lot of training for, such as diagnosing cancer. But she says those tasks are actually more simple than we might think – and that algorithms still can’t replace emotional intelligence just yet.

3 Ways to Build a Culture Where Everyone Is A Leader

Cheryl Cran

– Provide leadership training and development to every employee – imagine if your employees had mastery level of core leadership skills such as critical decision making, negotiation skills, innovation and design skills, understanding personality styles, emotional intelligence and more. Blog change leadership expert everyone is a leader future of work future of work expert leadership coaching online leadership training